Senior Customer Success Manager – 12-Month Mat Cover

Storyteq

Senior Customer Success Manager ensuring client satisfaction and driving retention at Storyteq. Collaborating with various teams to enhance customer success processes.

Posted 6/10/2026full-timeRemote • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

Ensure client satisfaction and foster strong relationships to drive retention and growth
Collaborate with Account Managers, Sales, and Project Managers on account plans
Monitor and report on client campaign performance
Work closely with Product Management, Marketing, and Sales teams
Assist clients with changes related to adopting Storyteq's solutions

Requirements

What you’ll need

Account Planning: Collaborate with Account Managers, Sales, and Project/Implementation Managers to develop comprehensive account plans that align with clients' business objectives.
Client Relationship Management: Develop and nurture strong, longlasting relationships with key customer stakeholders, understanding their business needs and ensuring the effective use of Storyteq's solutions to meet those needs.
Performance Monitoring and Reporting: Oversee the planning, implementation, and reporting of client campaigns, utilizing datadriven strategies to enhance performance and achieve client goals.
Cross-Functional Collaboration: Work closely with internal teams, including Product Management, Marketing, and Sales, to provide customer insights and identify opportunities for innovation and continuous improvement.
Change Management: Assist clients in managing organisational changes related to the adoption and integration of Storyteq's solutions, ensuring a smooth transition and effective utilisation.

Benefits

Comp & perks

25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
Pension Scheme – helping you save towards your retirement home in the sun!
Corporate Medical Cash Plan – claim back the cost of your medical treatments.
So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
Cycle to Work Scheme – save on the cost of biking to work.
Monthly Employee Awards - Employee of the Month programme with £250 bonus
Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.
Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

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Soft Skills

client satisfactionrelationship managementcollaborationperformance monitoringreportingcustomer insightschange managementinnovationcontinuous improvement