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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering engaging training sessions and creating effective training materials tailored to diverse audiences. Proficient in User Acceptance Testing (UAT) and skilled in collaborating with cross-functional teams to enhance training delivery and user engagement.
Highest-signal resume keywords
Training DeliveryUser Acceptance Testing (UAT)Presentation SkillsTraining Material CreationOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Training Material CreationUser Acceptance Testing (UAT)Presentation DevelopmentLearning Resource DevelopmentFeedback Analysis
Soft Skills
Communication SkillsCollaborationOrganizational SkillsAdaptability
Tools & Technologies
Digital Learning PlatformsStandard IT ApplicationsPresentation Tools
Industry Keywords
Client-Facing RoleTraining SessionsLearner EngagementProject DeliveryCross-Functional Support
About the role
Key responsibilities & impact- Support the delivery of engaging Storyteq training sessions for clients and internal stakeholders across a variety of projects and programmes.
- Facilitate scheduled and ad hoc training sessions within both virtual and face-to-face learning environments.
- Adapt training approaches to support different audiences, user roles, and learning requirements.
- Support User Acceptance Testing (UAT) activities by working with consultants and project teams to create test scripts and supporting documentation.
- Assist with the creation and maintenance of training materials, including presentations, user guides, videos, quick reference materials, and supporting resources.
- Support the creation and coordination of training communications to aid project rollouts and user engagement.
- Help maintain training plans aligned to project timelines and delivery milestones.
- Monitor learner engagement and gather feedback to support continuous improvement of training delivery and user adoption.
- Collaborate with consultants, project teams, and stakeholders to support wider project objectives.
- Attend project meetings, workshops, stand-ups, and delivery forums where required.
- Provide support for training-related queries and user requests in a professional and timely manner.
- Providing cross-functional support and collaboration across the wider business to support operational and training needs specific to Storyteq.
- Maintaining and continuously updating internal training materials within the company’s internal learning platform.
- Managing and maintaining external client-facing training content within the public learning platform to ensure accuracy, consistency, and relevance.
- Support the tracking and reporting of training activity and learner engagement.
- Provide updates to internal teams and stakeholders on training progress and delivery activities.
- Use learner feedback and engagement insights to support improvements to training materials and delivery approaches.
- Work with project and account teams to identify potential risks, dependencies, or support requirements.
Requirements
What you’ll need- Previous experience within a training, learning, enablement, customer support, or client-facing role is required.
- Experience creating presentations, training materials, user guides, or learning resources is required.
- Exposure to User Acceptance Testing (UAT) activities or supporting project delivery environments would be beneficial.
- Confident presentation and communication skills, with the ability to engage groups within learning environments.
- Comfortable delivering both virtual and face-to-face classroom-based training sessions.
- Strong organisational and administrative skills with the ability to manage multiple tasks and priorities.
- A collaborative approach and willingness to work closely with cross-functional teams.
- Confidence in learning and working with new technologies and digital platforms.
- Good working knowledge of standard IT applications and presentation tools.
Benefits
Comp & perks- Time off that works for you — 25 days' holiday + bank holidays, a paid Wellbeing Day, flexible bank holidays to honour cultural or religious observances, and the option to buy or carry over up to 5 extra days.
- Flexibility & lifestyle — Smart Working with up to 40% from home, and after 12 months, the option to work from abroad for up to 90 days a year.
- Family & life milestones — Enhanced family friendly leave, 3 extra days for your wedding/honeymoon, and an Employee Assistance Programme whenever you need support.
- Financial perks — Pension scheme, Corporate Medical Cash Plan, electric car salary sacrifice scheme, and tax-efficient payroll giving to your favourite charities.
- Growth & recognition — Funding for professional qualifications, monthly Employee of the Month awards (£250 bonus), and referral bonuses of up to £1,500.
- Community & wellbeing — Regular Wellbeing Workshops, 30+ Wellbeing Champions, a paid Volunteer Day, and an online perks platform with discounts on top brands, days out, and gym memberships.