Collections and Billing Analyst
Calabrio, Inc.
SFDC
Billing Specialist II
Stord
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Invoice Generation: You will handle the creation of complex client invoices for both fulfillment services and parcel, utilizing complex, data-driven methods and systems.
- Process Documentation and Best Practices: Regularly document and update accounts receivable procedures, while recommending and implementing best practices to improve efficiency.
- Customer Relations: Building strong relationships with customer contacts to facilitate timely payments, as well as handling disputes and following up on past-due balances.
- Collections Management: Ensure daily and monthly collections targets are met, monitor performance metrics for staff, and ensure payments are properly applied.
- KPI Reporting: Provide senior management with daily key performance indicators, offering visibility into critical issues.
- Interdepartmental Collaboration: Work closely with Sales, Account Management, Operations, and Finance teams to onboard new clients, refine workflow process, resolve disputes and address collections.
- Audit Support: Assist with requests related to internal and external audits.
Requirements
- A bachelor’s degree in accounting or 5 years experience in omnichannel, supply chain, parcel, or logistics-related industry is preferred.
- Experience with Freshdesk and Netsuite is a strong advantage.
- Advanced skills in Excel or Google Sheets are also essential.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
invoice generationdata-driven methodsaccounts receivable procedurescollections managementKPI reportingExcelGoogle Sheets
Soft skills
customer relationsinterdepartmental collaborationdispute resolutionefficiency improvement
Certifications
bachelor’s degree in accounting
