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Vice President

• Lead the enterprise Controls Management strategy, including the build-out, maturity, and ongoing evolution of the controls management function and operating model.
• Design and implement a scalable enterprise controls framework that defines control standards, governance structures, control taxonomy, and lifecycle management practices.
• Design, implement, and maintain a comprehensive internal control framework that integrates compliance, operational risk management, and governance across all business functions.
• Establish and maintain a centralized controls library, including documentation standards, control mapping, ownership structure, and version governance across the enterprise.
• Build and operationalize a controls evidence repository to support audit readiness, regulatory compliance, and transparent visibility into control execution.
• Develop and implement a continuous controls monitoring capability to proactively identify control failures, emerging risks, and process inefficiencies.
• Drive controls framework build-out across key business domains, ensuring alignment between business processes, regulatory requirements, and enterprise risk appetite.
• Embed “controls by design” principles into business process redesign, digital transformation, and technology implementation initiatives.
• Standardize control design, testing, validation, and remediation methodologies to ensure consistency, scalability, and operational rigor across the organization.
• Provide strategic guidance to the Board and executive leadership on controls maturity, control effectiveness, and enterprise-wide risk and governance posture.
• Partner with business leaders to integrate controls into end-to-end workflows in a way that supports efficiency, automation, and improved customer and operational outcomes.
• Oversee control gap identification, risk-based prioritization, remediation planning, and sustainable resolution of control deficiencies.
• Lead the development of enterprise controls governance routines, including reporting dashboards, control health metrics, and executive-level visibility into control performance.
• Build and lead a high-performing Controls Management organization, including structure design, capability development, and operating model execution.
• Recruit, develop, and retain top Controls Management talent while fostering deep expertise in control design, risk awareness, and regulatory alignment.
• Provide coaching and leadership development to strengthen technical controls expertise and enterprise leadership capability within the team.
• Partner closely with Risk, Compliance, Internal Audit, Finance, Operations, and Technology to ensure a fully integrated and aligned control environment.
• Other duties as assigned.

Vice President, Controls Management

Solutions Engineer

• Provides domain specific technical expertise and leadership to develop integration solutions spanning business processes, platforms and environments.
• Generates conceptual/logical architectures, system documents and risk assessments by collaborating with other Architects in the Enterprise.
• Drives innovation through API, SOA and Microservices.
• Shapes and defines the API objectives for a sizeable tech environment ensuring API best practice, API service governance and delivering integration self-service enablement assets.
• Supports application teams in utilizing the integration layer and SOA best practices effectively to facilitate speed to delivery of business capabilities.
• Develops, improves, validates, and uses tools to improve both the effectiveness and efficiency of architectural efforts.
• Understands and applies knowledge of products, technologies, and business to build solutions to solve problems at scale.
• Partners with 3rd party vendors to integrate capabilities as required by the solution under development.
• Performs POC and SWOT analysis of technology and architecture practices.
• Builds credibility through relationships with team members and cross functional partners.
• Effectively articulates complex technical issues to the team, stakeholders and business owners.
• Mentors engineering team members in software development and architectural principles, patterns, processes and practices.

Solutions Architect

Marketing

• Develop and implement provider-focused marketing strategies and integrated campaigns
• Plan and execute targeted outreach initiatives
• Collaborate with Marketing and cross-functional teams
• Lead provider-facing social media strategy
• Create and deliver high-quality promotional materials
• Analyze engagement data and campaign performance
• Support provider recruitment and growth initiatives
• Manage marketing activities for conferences and events
• Monitor, track, and report on campaign performance

Manager, Marketing Provider Services

Account Manager

• Manage provider relationships within an assigned region.
• Serve as the primary point of contact for provider leadership and key stakeholders.
• Develop and maintain strong partnerships with providers.
• Identify opportunities to improve provider engagement, participation, and satisfaction.
• Lead resolution of complex provider concerns and escalations.
• Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
• Monitor regional performance, trends, and opportunities for improvement.
• Support provider growth, retention, and engagement initiatives.
• Lead regional projects and strategic initiatives as assigned.
• Provide coaching and guidance to less experienced team members.
• Prepare reports, recommendations, and updates for leadership.
• Represent the organization at provider meetings, events, and conferences.

Senior Manager, Provider Partnership Management

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships.
• Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio.
• Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner.
• Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience.
• Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support.
• Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported.
• Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives.
• Track regional provider activity, feedback, and performance metrics to support reporting and decision-making.
• Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support.
• Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

Manager, Provider Partnership Management

Accounting Manager

• Lead the organization's technical accounting function
• Ensure integrity, accuracy, and timeliness of financial reporting
• Oversee development and maintenance of accounting policies and procedures
• Collaborate with senior executives and stakeholders
• Hire, train and retain competent accounting staff
• Coordinate year-end close process with external auditors
• Clarify roles and responsibilities within the accounting team

Director, Technical Accounting

IT Support

• The Enterprise Architect is a strategic, hands-on technology leader responsible for driving enterprise-wide architectural excellence and accelerating modernization across the organization.
• Serving as a cross-domain authority, this role complements and enhances the work of specialist architects in Cloud Infrastructure, Data, Solutions, and Business Architecture, ensuring alignment across technology domains and the delivery of cohesive, scalable enterprise solutions.
• The role bridges architectural disciplines, enabling the design of integrated, composable solutions while providing additional technical leadership and execution capacity where needed.
• Leading by example, the Enterprise Architect develops proof-of-concepts, reference architectures, reusable design patterns, and strategic technology roadmaps that elevate architectural standards and engineering outcomes across IT.
• A primary focus of the role is enterprise modernization, driving the adoption of cloud-native, composable, and platform-oriented architectures that enhance scalability, resilience, extensibility, and operational efficiency.
• The Enterprise Architect plays a key role in architectural governance, technology strategy, and solution assurance, ensuring that investments align with business objectives and industry best practices.