Senior Manager, Provider Partnership Management

Step Up For Students

Senior Manager overseeing partnerships with public and charter schools. Driving engagement, satisfaction, and retention in educational settings.

Posted 7/30/2026full-timeRemote • Florida • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing provider relationships and driving engagement, retention, and satisfaction through strategic partnership management. Proficient in analyzing performance data and collaborating with cross-functional teams to resolve complex issues and support organizational goals.

Highest-signal resume keywords

Provider Relations ManagementAccount ManagementCross-Functional CollaborationData AnalysisStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Provider Engagement StrategiesPerformance Data AnalysisIssue ResolutionProject ManagementRelationship Management

Soft Skills

CoachingCommunicationInfluencingProblem-SolvingTeam Leadership

Industry Keywords

Public-Sector EntitiesHealthcare SystemsEducation ServicesCharter School NetworksService-Oriented Environment

About the role

Key responsibilities & impact

Manage provider relationships within an assigned region.
Serve as the primary point of contact for provider leadership and key stakeholders.
Develop and maintain strong partnerships with providers.
Identify opportunities to improve provider engagement, participation, and satisfaction.
Lead resolution of complex provider concerns and escalations.
Partner with Operations, Training, Marketing, Risk, and other internal teams to address provider needs.
Monitor regional performance, trends, and opportunities for improvement.
Support provider growth, retention, and engagement initiatives.
Lead regional projects and strategic initiatives as assigned.
Provide coaching and guidance to less experienced team members.
Prepare reports, recommendations, and updates for leadership.
Represent the organization at provider meetings, events, and conferences.

Requirements

What you’ll need

Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. Military service can substitute for professional experience and/or formal education requirements.
3-5+ years of experience in provider relations, account management, partnership management, client services, education services, or a related field.
Experience managing high-value, complex, or multi-stakeholder relationships in a service-oriented or partnership-based environment.
Demonstrated experience working with large organizations such as school districts, charter school networks, healthcare systems, or other public-sector or regulated entities.
Proven experience driving provider engagement, retention, satisfaction, and growth through relationship management strategies.
Experience resolving complex or escalated issues by coordinating cross-functional teams and influencing outcomes without direct authority.
Strong background in collaborating with internal stakeholders including Operations, Legal, Compliance, Training, IT, and Leadership teams.
Experience analyzing provider performance data, engagement trends, and operational metrics to support decision-making and continuous improvement.

Benefits

Comp & perks

Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
Flexibility & Work-Life Harmony: Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.