Manager, Provider Partnership Management

Step Up For Students

Manager overseeing relationships with K-12 education partners for scholarship programs. Focus on engagement, satisfaction, and growth in Florida's educational landscape.

Posted 7/30/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing provider relationships and enhancing provider engagement through effective communication and support. Proven ability to analyze performance metrics and feedback to drive improvements in provider satisfaction and retention.

Highest-signal resume keywords

Provider Relations ManagementAccount ManagementClient ServicesStakeholder EngagementPerformance Metrics Analysis

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Provider OnboardingFeedback AnalysisOperational Data AnalysisPerformance ReportingIssue Resolution

Soft Skills

CommunicationRelationship BuildingProblem SolvingCollaborationCustomer Service

Industry Keywords

Education ServicesPublic SectorSchool DistrictsCharter SchoolsStakeholder Organizations

About the role

Key responsibilities & impact

Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships.
Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio.
Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner.
Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience.
Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support.
Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported.
Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives.
Track regional provider activity, feedback, and performance metrics to support reporting and decision-making.
Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support.
Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

Requirements

What you’ll need

Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries.
Military service can substitute for professional experience and/or formal education requirements.
5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field.
Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment.
Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred.
Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives.
Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through.
Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

Benefits

Comp & perks

Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts.
401(k) with company match to help you plan for the future.
Flexibility & Work-Life Harmony: Remote work options and unique time-off programs including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.