Customer Success Manager
Mollie
Salary
💰 $140,000 - $180,000 per year
Job Level
Lead
About the role
- Oversee the performance and output of a robust sales team operating in territories nationwide
- Design and implement a strategic sales plan that expands Steno’s client base and ensures market presence in coordination with GTM leaders and executives
- Set objectives and hold your team accountable, provide coaching, and conduct performance management of direct reports
- Recruit and network with Account Executives in the legal technology industry to build connections, gain visibility into industry best practices, and help grow the team
- Prepare sales budgets and projections; monitoring team KPIs and generating reports and recommendations
- Design and implement a sales enablement training program; educating members of the team on Steno’s key differentiators, while ramping them up to full impact and utilization
- Build and promote strong, long-lasting Steno-client relationships by partnering with our power-user clients to resolve issues and understanding their needs
Requirements
- experience in either selling or managing within the legal technology industry
- experience selling to law firms or leading sales teams in the legal industry
- experience coaching and developing sellers to be process and data-driven in their outreach, approach and closing of business
- comfortable selling to the high-standard of attorneys and law firms
- ability to set meaningful sales targets that are aligned with company strategy, hold colleagues accountable, and create a pathway for achievement
- experienced in using a CRM to manage the sales process and forecast sales
- strong analytical skills to identify trends and sales patterns
- successfully designed and implemented an impactful sales strategy in a fast-paced or startup environment
