Lead, Customer Success – Strategy & Operations
Stellar Health
Job Level
Mid-LevelSenior
About the role
- Manage and expand relationships with Mollie’s most important customers, from scaling businesses to mid-market and large enterprises
- Act as a trusted advisor to help customers unlock Mollie’s products, ensure long-term success, and identify growth and retention opportunities
- Collaborate closely with Sales, Product, Support, and Marketing
- Report to the Customer Success Lead for International Markets
- Build and maintain trusted relationships with C-level executives and key decision makers as a go-to payments advisor
- Guide customers through digital transformation to leverage Mollie for streamlined operations and growth
- Champion the customer’s voice internally by sharing feedback to enhance product and user experience
- Manage overall account health, engagement, product usage, renewals, and satisfaction
- Lead retention and advocacy by delivering proactive support and driving results across multiple products
- Support contract negotiations and renewal strategies
- Identify and lead growth opportunities by collaborating with Sales and Technical Account Managers
- Develop and implement success plans aligning customer goals with Mollie’s solutions for maximum ROI
- Perform strategic business reviews with stakeholders to share insights and uncover growth
Requirements
- 3+ years in client-facing roles managing enterprise or complex accounts in SaaS or payments
- Commercial mindset, with proven experience driving revenue growth
- Strong analytical, data-driven problem-solving and customer insight skills
- Excellent organizational skills managing complex projects and multiple stakeholders
- Confident executive presence with strong communication to C-level and cross-functional teams
- Proficient in CRM for account management and engagement tracking
- Motivated to excel in a fast-paced, high-growth environment
- Proficiency in English, both written and verbal
