Steer Health

Project Manager

• Lead end-to-end healthcare IT implementations from discovery through go-live and stabilization
• Own implementation plans, timelines, milestones, risks, and issue resolution
• Manage multiple concurrent implementations while ensuring quality and on-time delivery
• Oversee integrations involving EHR/EMR platforms (Epic, Cerner, Meditech, Athena, Allscripts)
• Lead technical discussions on HL7 v2/v3, FHIR, C-CDA, APIs, interfaces, and data mapping
• Partner with Engineering to validate workflows and data exchange logic
• Serve as the primary client point of contact
• Translate clinical and business needs into technical implementation plans
• Facilitate solution design sessions and executive communications
• Work in Agile/Scrum environments with Product, Engineering, QA, and DevOps teams
• Support sprint planning, backlog grooming, and release coordination
• Ensure HIPAA and HITECH compliance
• Drive UAT, cutover planning, go-live execution, and hypercare support

Project Manager – Healthcare Implementation

Software Engineer

• Drive execution of engineering initiatives from ideation through production release
• Lead, mentor, and grow high-performing engineering teams
• Partner cross-functionally with Product, Design, and GTM to align technology with business outcomes
• Ensure high standards for quality, performance, security, scalability, and compliance
• Strengthen engineering processes, tooling, and culture to support rapid growth
• Lead, coach, and scale teams across backend, frontend, data, platform, and infrastructure
• Translate product strategy into clear technical plans, milestones, and delivery metrics
• Establish engineering best practices, accountability, and operational excellence
• Collaborate closely with executive leadership on priorities, risks, and long-term vision
• Own the architecture, delivery, and evolution of Steer Health’s AI-powered platforms
• Ensure systems are scalable, secure, reliable, and compliant (including SOC 2)
• Drive modern engineering practices such as CI/CD, automated testing, code reviews, and observability
• Provide technical guidance on design decisions, tradeoffs, and system integrations
• Hire, retain, and develop top engineering talent
• Establish clear growth paths, performance feedback, and mentorship frameworks
• Foster an inclusive, collaborative, and high-trust engineering culture
• Partner with Product, Design, GTM, Customer Success, and Product Marketing teams
• Communicate technical plans, dependencies, and risks clearly to stakeholders
• Translate customer and market feedback into engineering priorities

Director of Engineering

Healthcare Implementation Project Manager

Sales

• New logo acquisition across Health Systems, Large Medical Groups, and ASCs
• Revenue growth, pipeline creation, and deal execution
• Building repeatable sales motions, messaging, and playbooks
• Executive relationships with C-suite and VP-level healthcare leaders
• Close partnership with the CEO and leadership team
• Drive immediate pipeline and bookings through direct selling
• Personally source, pitch, negotiate, and close enterprise healthcare deals
• Navigate long, complex buying cycles with multiple stakeholders
• Sell consultatively by tying Steer Health’s AI platform to measurable ROI
• Operate with urgency in a fast-moving, ambiguous startup environment
• Collaborate tightly with Product, Engineering, and Customer Success
• Forecast accurately and communicate deal risks early
• Represent Steer Health onsite with customers, partners, and at industry events

VP of Sales

Product Manager

• **What You'll Do**
• **Strategic Leadership**
• · Define and articulate the product vision and multi-year roadmap aligned with company strategy and market opportunity
• · Identify new product opportunities across our three core segments: Regional Health Systems, ASCs, and Medical Groups
• · Drive product-led growth strategies that accelerate adoption and expand our footprint within existing accounts
• **Product Execution**
• · Lead the product management team across our suite of solutions including Luna AI (voice assistant), Steer Notes (clinical documentation), and Fast Track Care (patient access)
• · Partner closely with Engineering leadership to balance innovation with delivery velocity
• · Establish and refine product development processes that work across US and India time zones
• **Market & Customer Insight**
• · Serve as the voice of the customer internally, synthesizing feedback from enterprise health system buyers, end users, and operational stakeholders
• · Conduct competitive analysis and market research to inform positioning and feature prioritization
• · Collaborate with Sales and Customer Success to translate customer needs into scalable product capabilities
• **Cross-Functional Collaboration**
• · Partner with Marketing on product positioning, messaging, and go-to-market strategy
• · Work with Customer Success to build feedback loops and drive product adoption
• · Support fundraising and board-level conversations with product vision and roadmap clarity

VP of Product

Account Executive

• Own and close new enterprise healthcare deals while expanding existing accounts
• Build and manage relationships with senior healthcare leaders including CMOs, CNOs, CIOs, CMIOs, and CFOs
• Navigate complex buying committees including clinical, IT, security, compliance, finance, and procurement
• Drive consultative, value-based sales cycles from discovery through contract execution
• Forecast pipeline, bookings, and revenue with accuracy and discipline
• Build and manage a strong pipeline through outbound prospecting, inbound leads, and marketing collaboration
• Lead in-person and virtual executive presentations, demos, and proposal discussions
• Travel as needed to support enterprise sales motions and onsite meetings
• Educate healthcare buyers on AI-powered automation and its operational and financial impact
• Stay current on healthcare trends, workflows, regulatory realities, and competitive landscape

Account Executive – Healthcare SaaS, Enterprise

Customer Success Manager

• You will directly own: Net Revenue Retention (NRR) targets, Renewal execution and forecasting, Expansion and upsell revenue from existing customers, Executive visibility into churn risk and ARR at risk
• Forecast renewals, churn risk, and expansion pipeline with high accuracy
• Build dashboards tracking NRR, GRR, health scores, time-to-value, and expansion signals
• Align CS compensation and KPIs to revenue outcomes
• Partner closely with Sales leadership on account planning and expansion motions
• Define and execute the end-to-end Customer Success strategy aligned to ARR growth
• Build and scale CS teams (initially 5–15, then beyond) with strong frontline leadership
• Serve as executive sponsor for top enterprise and strategic accounts
• Personally manage and rescue at-risk and high-value accounts when needed
• Establish scalable playbooks for onboarding, adoption, renewal, and expansion
• Own core CS metrics: NRR, GRR, Expansion ARR, Time-to-Value, CSAT, and Health Scores
• Implement early-warning systems to detect churn risk before escalation
• Own CS tooling (CRM, CS platforms, analytics) to support predictability and scale
• Partner with Finance on revenue forecasting and board-level reporting
• Partner with Product to ensure roadmap aligns to retention and expansion signals
• Work with Engineering to address delivery risks impacting customer outcomes
• Collaborate with Marketing on customer advocacy, case studies, and expansion campaigns.

VP of Customer Success

Content Writer

• **Key Responsibilities**
• - Research, write, and edit content for websites, blogs, case studies, whitepapers, social media, and marketing campaigns
• - Collaborate with marketing, product, and subject-matter experts to develop accurate and impactful content
• - Optimize content for SEO, readability, and user engagement
• - Maintain consistency in brand voice, tone, and messaging across all channels
• - Review and update existing content to improve performance and relevance
• - Meet deadlines while managing multiple content priorities

Technical Program Manager

• Making sure implementations actually succeed
• Driving teams through ambiguity and tight deadlines
• Escalating early, solving fast, and never letting issues linger
• Acting as the operational backbone of our largest and most strategic accounts
• Own end-to-end implementation success from contract to stable production
• Personally accountable for timelines, quality, and client satisfaction
• Drive aggressive go-live schedules while managing risk and dependencies
• Anticipate problems before they impact customers and escalate early
• Work directly with the CEO on critical client programs and escalations
• Translate executive priorities into operational execution across teams
• Provide clear, data-driven updates on risks, delivery status, and outcomes
• Act as the single point of accountability across:
• - Engineering
• - Product
• - Integrations
• - Customer Success
• - Sales (handoff and scope control)
• Break silos and drive alignment when priorities conflict
• Ensure product gaps, integration blockers, and resourcing issues are surfaced and resolved quickly
• Lead implementations involving:
• - EHR systems (Epic, Cerner, Athena, Meditech, Allscripts, etc.)
• - HL7, FHIR, APIs, and healthcare data pipelines
• Validate workflow automation designs across scheduling, intake, referrals, and care coordination
• Ensure data accuracy, reliability, and compliance in all integrations
• Build and enforce:
• - Implementation playbooks
• - Checklists
• - Acceptance criteria
• - Go-live readiness standards
• Track every dependency, configuration, and integration milestone
• Obsess over details that impact patient experience and provider workflows
• Work inside sprint cycles and release calendars with engineering
• Drive backlog prioritization tied to client commitments
• Coordinate releases, hotfixes, and phased rollouts
• Balance speed with stability in production systems
• Thrives in startup environments with chaos, speed, and pressure
• Is comfortable saying “this is not acceptable” when delivery is at risk
• Can hold senior engineers, product leaders, and clients accountable respectfully but firmly
• Is deeply detail-oriented and uncomfortable with ambiguity left unresolved
• Treats customer outcomes as personal responsibility
• This is not a role for someone who only tracks tasks — this is for someone who makes things happen.

• Lead and scale engineering organization
• Drive execution of engineering initiatives from ideation through production release
• Lead, mentor, and grow high-performing engineering teams
• Partner cross-functionally with Product, Design, and GTM to align technology with business outcomes
• Ensure high standards for quality, performance, security, scalability, and compliance
• Strengthen engineering processes, tooling, and culture to support rapid growth
• Translate product strategy into clear technical plans, milestones, and delivery metrics
• Establish engineering best practices, accountability, and operational excellence
• Own the architecture, delivery, and evolution of Steer Health’s AI-powered platforms
• Ensure systems are scalable, secure, reliable, and compliant (including SOC 2)
• Drive modern engineering practices such as CI/CD, automated testing, code reviews, and observability
• Provide technical guidance on design decisions, tradeoffs, and system integrations
• Hire, retain, and develop top engineering talent
• Foster an inclusive, collaborative, and high-trust engineering culture
• Partner with Product, Design, GTM, Customer Success, and Product Marketing teams

• Lead and own full lifecycle client implementations from kickoff to go-live and stabilization
• Partner directly with healthcare organizations to understand workflows, requirements, and success criteria
• Translate client needs into actionable plans for internal teams
• Ensure timelines, specifications, and client expectations are clearly communicated and met
• Coordinate training, onboarding, and change management activities
• Serve as the primary liaison between clients and internal Engineering, Product, GTM, and Support teams
• Clarify technical requirements and business logic to both technical and non-technical stakeholders
• Facilitate backlog prioritization, feature requests, and real-time feedback loops
• Ensure alignment across teams to deliver consistent outcomes
• Map client workflows, intake processes, scheduling flows, and care coordination touchpoints
• Assist in designing and validating automated healthcare processes using Steer Health’s platform
• Identify opportunities for automation, integration, and operational improvement within client environments
• Support configuration reviews and acceptance testing before go-live
• Create and manage project plans, milestones, and implementation dashboards
• Track risks, issues, scope changes, and dependencies
• Proactively escalate and resolve blockers
• Ensure all deliverables meet quality, compliance, and client satisfaction standards
• Build strong client trust through transparency and responsiveness
• Conduct regular status calls and progress reports with key stakeholders
• Capture client feedback and ensure it is surfaced to Product/Engineering for continuous improvement

Project Manager – Healthcare Implementation

Director of Engineering

Healthcare Implementation Project Manager

VP of Sales

VP of Product

Account Executive – Healthcare SaaS, Enterprise

VP of Customer Success

Content Writer

Technical Program Manager

Director of Engineering

Project Manager – Healthcare Implementations