Steer Health

Product Designer

• Translate product requirements into clean, modern, and human-centric UI/UX flows that prioritize ease, clarity, and empathy for healthcare users.
• Improve and maintain Align, Steer Health’s design system: ensuring scalability, consistency, and accessibility across all digital touchpoints.
• Apply accessibility-by-default design principles (WCAG practices, contrast, keyboard navigation, screen-reader support, clear hierarchy).
• Create high-fidelity screens, design components, and prototypes for web + mobile, tablet products.
• Improve and maintain Steer Health’s design system (Align) with scalable, reusable components.
• Contribute strong visual direction in typography, layout, iconography, color systems, micro-interactions.
• Collaborate with product managers and engineers to ensure feasible, high-quality implementation.
• Conduct quick user tests, iterate on feedback, and ensure design decisions align with business goals.
• Support product marketing visuals when required (dashboards, screens, imagery)

SEO Marketing

• Perform comprehensive SEO audits and implement SEO checklists for websites and landing pages prior to launch.
• Collaborate with development and design teams to ensure SEO best practices are integrated during site build.
• Conduct technical SEO reviews (URL structure, meta tags, canonical tags, mobile-friendliness, site speed, schema markup, etc.) before and after deployment.
• Monitor and validate SEO performance post-launch to identify and address potential issues.
• Conduct in-depth SEO keyword research focused on healthcare-related services, specialties, and patient search behavior.
• Build and maintain page-level keyword strategy for website pages and campaign-specific landing pages.
• Identify long-tail and local keywords to target patient intent and improve local visibility.
• Set up, verify, and optimize Google Business Profiles (GMB) for multiple healthcare locations.
• Optimize GMB listings with relevant categories, business descriptions, services, photos, and location-specific keywords.
• Ensure consistency across NAP (Name, Address, Phone) citations and third-party directories.
• Conduct regular SEO audits to evaluate site performance, identify technical issues, and recommend improvements.
• Continuously optimize on-page elements, including metadata, headers, internal linking, and structured data (schema) for healthcare services.
• Monitor competitor SEO strategies and adjust client plans accordingly.
• Support content development with SEO guidelines, keyword usage, and healthcare-compliant messaging.
• Track and report on SEO performance using platforms such as Google Analytics, GA4, Looker Studio, and Google Search Console.
• Create monthly reports detailing traffic growth, keyword rankings, GMB performance, and optimization impact.
• Use tools such as SEMrush, Ahrefs, Screaming Frog, and Google Keyword Planner for research and audits.

SEO Specialist

Full-stack Engineer

• Develop highly responsive, accessible, and scalable UI components using Next.js, React, and TypeScript.
• Implement SSR, SSG, ISR, and optimize for Lighthouse scores.
• Integrate APIs (REST/GraphQL) and ensure end-to-end stability.
• Build reusable component libraries and maintain design consistency.
• Design and maintain RESTful/GraphQL APIs using Node.js.
• Write efficient, clean, and testable backend logic.
• Optimize performance, reliability, and security.
• Integrate third-party services such as Auth, Payments, CRM, and Analytics.
• Work with SQL/NoSQL databases (PostgreSQL, MongoDB, Redis).
• Implement migrations, indexing, and performance tuning.
• Collaborate on CI/CD pipelines and containerized deployments.
• Integrate with cloud services (GCP, Azure).
• Build or integrate AI-driven workflows, automation pipelines, or agentic systems.
• Work with LLM APIs, vector databases, embeddings, and retrieval systems.
• Understand prompt engineering, model orchestration, and observability for AI agents.
• Work closely with Product, UX, QA, and DevOps teams.
• Participate in code reviews and architecture discussions.
• Maintain high code quality and documentation.
• Troubleshoot production issues and support incident resolution.

Full-Stack Developer

Content Marketing Manager

• We are looking for a creative, organized, and detail-oriented Content Specialist who thrives in a fast-paced startup environment and knows how to create high-performing content that resonates with healthcare organizations and their patients.
• In this role, you will play a key part in developing and managing content that drives engagement and enhances visibility across our clients’ digital platforms.
• You'll work closely with internal teams and clients to create, schedule, and optimize high-performing content aligned with client goals and Steer Health’s brand standards.
• This role requires someone who can balance creativity with analytics, move quickly from idea to execution, and collaborate across teams to bring healthcare stories to life.

Content Specialist

Sales Operations Manager

• Optimize sales processes and improve pipeline visibility
• Own and maintain the CRM (HubSpot/Salesforce) ensuring data accuracy, cleanliness, and consistency
• Implement automation and workflows to improve sales efficiency
• Standardize and document sales processes across the funnel (lead generation, qualification, pipeline progression, closing)
• Partner with sales leadership to identify bottlenecks and recommend solutions
• Create and maintain dashboards, pipeline reports, and performance metrics for leadership visibility
• Provide insights into conversion rates, forecasting accuracy, and quota attainment
• Support onboarding of new sales team members with tools, training, and process documentation
• Coordinate with marketing and customer success to ensure smooth lead handoff and tracking
• Assist in territory planning, quota setting, and incentive program management
• Evaluate and recommend sales tools/technologies to improve productivity

Sales Operations Specialist

Customer Success Manager

• Build, scale, and lead the Customer Success organization, including Customer Success Managers, Implementation Specialists, and Support staff
• Set a clear vision, define roles and career paths, and foster a culture of accountability, collaboration, and excellence
• Establish consistent processes and methodologies for onboarding, training, success planning, and client engagement
• Serve as an executive sponsor for strategic accounts, ensuring alignment between customer objectives and Steer Health’s solutions
• Design and execute data-driven strategies to deepen product adoption across Steer Health’s suite of solutions
• Develop playbooks and success frameworks to identify cross-sell and upsell opportunities; partner with Sales to drive account expansion and maximize NRR
• Collaborate with Product and Marketing to capture customer feedback, identify feature gaps, and co-create adoption campaigns
• Implement lifecycle strategies to reduce churn risk and extend customer lifetime value (CLV)
• Lead customer journey mapping to ensure a consistent and seamless experience from onboarding through renewal
• Build strong relationships with executives and decision-makers, positioning Steer Health as a trusted advisor
• Monitor customer health scores, usage patterns, and engagement data; proactively address risks with targeted interventions
• Drive customer advocacy by fostering referenceable clients, case studies, and participation in community forums or events
• Ensure high renewal rates through structured QBRs, success reviews, and proactive engagement strategies
• Define and manage KPIs for Customer Success, including adoption metrics, retention rates, NRR, CSAT, and time-to-value
• Oversee the implementation of systems, tools, and automation (e.g., CRM, CS platforms) to support scale and efficiency
• Analyze customer trends, churn drivers, and expansion opportunities; use insights to refine strategy and execution
• Partner with Finance and Operations to forecast renewals, expansions, and churn with accuracy
• Continuously refine processes to increase efficiency, scalability, and the impact of the CS team

Product Designer

SEO Specialist

Full-Stack Developer

Content Specialist

Sales Operations Specialist

Director, Customer Success