Customer Success Associate

Steer Health

Customer Success Associate at Steer Health, an AI-native healthcare engagement platform. Supporting onboarding and customer relations in a fast-growing startup environment.

Posted 6/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

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Hard Skills

customer onboardingimplementation activitiescustomer trainingcustomer health metricsproject coordinationAI technologyvoice agentpatient engagement platform

Soft Skills

strong communication skillsprofessional presenceexceptional curiositywillingness to learnhighly organizedattention to detailcomfortable working in ambiguityadaptabilityself-starterteamwork

Industry Keywords

healthcare experiencehospital systemsmedical practiceshealthcare technologycustomer-facing experiencestartup experience

About the role

Key responsibilities & impact

Support sales hand-off, customer onboarding and implementation activities
Help customers adopt and maximize value from Steer’s platform
Monitor customer requests and ensure timely follow-up
Coordinate across Customer Success, Product and Engineering teams
Document customer feedback and identify trends
Assist with customer training and education initiatives
Help maintain customer health metrics and reporting
Participate in customer meetings and learn account management best practices
Identify opportunities to improve customer experience and internal processes
Jump in wherever needed, because startup life requires flexibility and teamwork

Requirements

What you’ll need

1-3 years of professional experience OR equivalent healthcare experience
Strong communication skills and professional presence
Exceptional curiosity and willingness to learn
Highly organized with strong attention to detail
Comfortable working in ambiguity and adapting to changing priorities
Self-starter who takes initiative without waiting for detailed instructions
Excited about startups, AI technology and building processes as you go **
**PREFERRED QUALIFICATIONS **
Experience working in a healthcare setting such as hospital systems, medical practices or clinics.
Experience working for a healthcare technology company
Experience with AI, voice agent, or patient engagement platform implementations
Customer-facing experience
Startup experience
Project coordination or implementation experience

Benefits

Comp & perks

● Competitive base salary commensurate with experience
● Full benefits package (medical, dental, vision)
● High-autonomy environment with direct access to executive leadership
● Structured operating cadence with clear goals, metrics, and career growth targets
● Work that touches 19M+ patients — the mission is real● Flexible PTOs and Company Fixed Holidays