State of Vermont

Client Services Representative

• Responsible for customer service and examiner work for the Department of Motor Vehicles.
• Duties include conducting road and CDL written examinations.
• Process registrations, license renewals, new licenses, duplicates, non-driver identifications, and proper calculation and collection of fees.

Motor Vehicle Direct Client Service Specialist I

Customer Support

• Responsible for daily activities and operations within the DMV Mobile Unit
• Issues registrations and licenses
• Examines applications through use of various written, visual and road tests
• Travels to DMV satellite locations throughout the state
• Assists customers with DMV services in person and possibly over the phone

Mobile Unit Client Support Specialist

Data Analyst

• Learn and apply data validation methods using tools such as SQL, Python, and R.
• Work with data sourced from the Ed-Fi API.
• Support efforts to ensure attendance data is clean, accurate, and ready for reporting.
• Gain experience presenting data requirements and answering field questions.
• Conduct basic analysis such as student counts and trend identification.
• Apply nuanced business rules for attendance data at different organizational levels.
• Explore relationships between absenteeism and other variables (e.g., academic performance, grade progression, discipline records).
• Write and maintain scripts used in data processing and analysis.
• Assist with data collection, quality assurance, and maintenance related to education data.
• Develop and implement scalable data validation checks.
• Develop code for analysis of data, analyze and report on data findings.
• Create data products such as surveys, dashboards, and reports for both internal and external stakeholders.
• Collaborate with team members to ensure project alignment with divisional goals.
• Use shared project management tools (e.g., MS Azure DevOps) to document procedures and tasks.
• Support the development of legislative reports and other official communications.
• Test systems and report bugs related to education data environments.

Education Data Analyst Intern – Chronic Absenteeism Project

Director

• Mobilize and motivate staff and community partners to promote healthy communities
• Lead local public health planning, implementation, and evaluation initiatives
• Develop programs aimed at reducing chronic disease prevalence
• Engage in health care reform efforts at the community level
• Oversee emergency preparedness and support public health response efforts
• Continuously assess office and community needs, adapting strategies to emerging trends

Public Health Services District Director I

Operations

• Oversee the daily operations of liquor stores, ensuring compliance with policies and legal regulations
• Manage inventory levels in stores
• Ensure that the store layout and displays are attractive and optimized for sales
• Develop and implement sales strategies to meet or exceed sales targets
• Analyze sales data to identify trends and opportunities for growth
• Recruit, train, and supervise staff, ensuring high levels of customer service
• Conduct performance evaluations and provide feedback and coaching to employees
• Ensure that customers both internal and external receive excellent service and have a positive experience with DLL
• Handle complaints and resolve issues promptly and effectively
• Manage budgets, monitor expenses, and ensure financial targets are met
• Collaborate with other DLL stakeholders, state agencies, vendors, and government officials, requiring strong interpersonal skills and clear communication across all levels of the organization
• Regular statewide travel is necessary to support store operations, troubleshoot issues, and maintain relationships with Agency owners and staff
• Requires flexibility, with occasional communication outside normal hours to resolve urgent matters

Liquor Retail Operations Manager

Communications

• Help them succeed.
• Proactively direct a communications plan to increase awareness and understanding of the programs and services in Vermont's mental health system of care.
• Build relationships with the media, legislators, state leadership, community partners, and Vermont citizens.
• Provide clear communication both verbally and in writing.

Senior Mental Health Communication Officer

Administration

• Manage complex contracting and grant processes and support process improvements and modernization efforts, particularly VT Buys rollout
• Process contracts, grants, MOAs, MOUs, RFPs, RFIs, RFAs, retainer contracts, statements of work, amendments, and purchase order requests and changes
• Manage agreement workflows from development through closeout and maintain detailed tracking documentation
• Collaborate with project managers to support municipalities, businesses, and residents throughout Vermont
• Ensure contract and grant state and federal compliance and administrative best practices
• Occasionally liaise with Risk Management and the Attorney General's Office for legal and procedural compliance
• Assist supervisor in development of desk guides and identification of operational efficiencies
• Provide peer support in review, drafting and editing grant and contract documents
• Collaborate in development and implementation of a risk assessment monitoring program for DEC contracts, define risk indicators, scoring methods, thresholds, collect and analyze data, and generate reports
• Support continuous improvement by incorporating feedback and refining risk assessment models and tools

Contracts and Grants Administration Manager

• Provide technical assistance and high-level customer service to employers, apprentices, intermediaries and educational institutions to ensure effective operation and expansion of the Registered Apprenticeship (RA) program
• Proper registration of programs, evaluation and monitoring of program standards and maintaining program records
• Maintain a caseload of apprenticeship programs and provide support through all phases of program management
• Develop and maintain effective working relationships with key stakeholders with diverse interests
• Attend meetings and travel to regional offices and out-of-state meetings as required

Program Support Specialist

• Lead interdisciplinary district team of Public Health Nurses, Nutritionists, Specialists, and Administrative staff to advance community health
• Mobilize and motivate staff and community partners to promote healthy communities
• Lead local public health planning, implementation, and evaluation initiatives
• Develop programs aimed at reducing chronic disease prevalence
• Engage in health care reform efforts at the community level
• Oversee emergency preparedness and support public health response efforts
• Build relationships with hospitals, health care providers, schools, coalitions, and other partners to assess community needs and implement public health solutions
• Continuously assess office and community needs and adapt strategies to emerging trends
• Travel to local and statewide meetings and assist during public health emergencies; work outside normal office hours as needed

• Central Intake & Emergency Services (CIES) part-time Assistant Director for 24/7 child protection hotline
• Manage daily operations of the call center and supervise Supervisors and Senior Family Services Workers
• Support supervisors with screening reports of child abuse & neglect and oversee after-hour emergency responses
• Assist Director in evaluating, monitoring, and strengthening practices supporting children, families, and staff
• Create and implement ongoing staff training and manage complex staff schedules for adequate coverage
• Act as liaison to district offices, mandated reporters, and community partners
• Schedule includes two to three Saturdays a month, one to two evenings a week, hybrid remote and office shifts, some holiday coverage required

Assistant District Director, Family Services

Marketing

• Assist with providing enterprise-wide accessible communication resources and training
• Provide project-based marketing, design and communications solutions
• Serve as day-to-day brand manager for State of Vermont Brand Standards
• Assist in establishing enterprise-wide strategic communications guidance and policies
• Lead creative services projects and provide marketing contracting and procurement support
• Develop enterprise-wide accessible communication resources
• Work in close partnership with the Chief Marketing Officer
• Duties performed on a hybrid work schedule; light in-state travel to other State offices, facilities, and vendors may be anticipated

Motor Vehicle Direct Client Service Specialist I

Mobile Unit Client Support Specialist

Education Data Analyst Intern – Chronic Absenteeism Project

Public Health Services District Director I

Liquor Retail Operations Manager

Senior Mental Health Communication Officer

Contracts and Grants Administration Manager

Program Support Specialist

Public Health Services District Director I

Assistant District Director, Family Services

Marketing Strategy and Creative Services Manager