State of Florida

Marketing

• Assists with analytics, producing assessments of programs and events to determine impacts and costs analysis
• Develops reports on findings and develops a working knowledge of standard output measurements
• Assists with analytical studies employing quantitative and qualitative approaches to measure division programs
• Produces research on agriculture commodities, facts, and trends through data presentation
• Assists with technical applications, analysis, testing, development, operations, and enhancements
• Provides training, instruction, and guidance to staff on database usage
• Maintains knowledge of general office procedures, databases, and other technical capabilities needed for successful project outcomes

Marketing Specialist III

Customer Support

• performs customer support using a variety of methods including telephone, in person, chat or email for child support cases
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Interviewing customers in person and/or over the telephone
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Customer Service Representative I

Auditor

• independently performs refund audits or assists with more complex refund audits of taxpayers conducting business in Florida
• examines, analyzes, or interprets accounting records or investigates financial information for the purposes of giving advice or preparing statements or reports to ensure correct processing of refund claims by the Department
• training auditors, including assisting with on-the-job training and in training sessions

Tax Auditor III

Program Manager

• Lead end-to-end delivery of enterprise IT initiatives including, but not limited to infrastructure, application development, modernization, cybersecurity and compliance, data and analytics, and strategic planning.
• Coordinate projects within the program to manage interdependencies and maintain alignment with strategic objectives.
• Develop detailed work plans by defining project tasks and deliverables, estimating time and resource requirements, and building detailed project schedules including milestones, resources, dependencies, and critical paths.
• Secure and assign resources required for successful execution.
• Lead the development, management, and oversight of program budgets, including forecasting, cost estimation, and financial tracking.
• Prepare and deliver status reports, providing clear, data ‑ driven updates on progress, risks, issues, and financials to stakeholders.
• Oversee identification, documentation, and management of risks and issues for assigned initiatives.
• Create procurement documentation ensuring alignment with program requirements, compliance standards, and Florida Department of Transportation’s (FDOT’s) policies.

Enterprise Program Manager

Operations

• Spend majority of the time measuring identified childcare programs
• Investigate potential abuse cases in licensed childcare programs
• Maintain a caseload of 25 childcare providers

Licensing Complaint Specialist – Ops

Project Manager

• This position is responsible for EMS Data Validation Oversight and Quality Assurance for electronic and aggregate reporting submitted by EMS agencies, including conducting training with DOH staff and agencies.
• It serves as a consultant to the Bureau on data collection processes, ensuring coordination and efficiency across administrative, programmatic, and operational aspects.
• The role supports audit protocols and user access management for data platforms and works closely with EMS Operations to improve data quality and service delivery.
• Oversees data validation and quality assurance for EMS electronic and aggregate submissions.
• Evaluates rules and designs strategies to improve data quality.
• Conducts site visits with EMS providers to establish rapport and serve as a resource.

Systems Project Analyst

Paralegal

• Assisting lawyers in the Children’s Legal Services program by preparing legal documents
• Scheduling court events
• Filing and serving legal documents
• Preparing discovery
• Maintaining case files
• Maintaining court calendars
• Maintaining litigation timetables
• Filing pleadings and other legal documents with the clerk of court
• Performing legal research for attorneys, subject to supervision
• Coordinating inter-agency and intra-agency legal functions
• Performing notary functions
• Attending hearings to assist counsel
• Assisting witnesses with court proceedings
• Entering data timely and accurately into statewide databases

Paralegal Specialist

• Involving fieldwork detecting, controlling and preventing Tuberculosis, HIV, and STI and providing other associated services
• Perform a variety of tasks under limited supervision
• General knowledge of counseling techniques and social work principles and practices
• Reports on the status of each client to the Nurse Case Manager as needed and directed
• Performs phlebotomy and collection of other specimens for laboratory testing

Human Services Program Analyst

Counselor

• The person in this position will have authorized 'need to know' access to confidential WIC client records and the WIC database.
• This position may serve clients that speak only Spanish, Creole, or other languages.
• It may require performance of interpreter duties, if bi-lingual, or implementation of the Department’s Limited English Proficiency Plan.
• This position with the Department of Health in Lee County’s Special Supplemental Nutrition Program for Women, Infants and Children (WIC) provides basic breastfeeding education to WIC participants in various locations throughout Lee County.
• Breastfeeding Peer Counselors are paraprofessionals, who are recruited and hired from WIC’s target population, are available to WIC clients outside usual clinic hours and outside of the WIC clinic environment, and have had previous experience with breastfeeding, having successfully breastfed at least one baby.
• Counsels WIC pregnant and breastfeeding mothers on normal breastfeeding related issues in the clinic or by telephone visits at scheduled intervals determined by the local WIC agency.
• Breastfeeding Peer Counselors work approximately 20 hours a week.
• Peer counselors work in an assigned clinic and are available to WIC clients by phone, through use of a state issued cell phone, outside of normal work hours, i.e. evenings up till 9:00 pm week days and on week-ends.
• Time spent by Peer Counselors, contacting and assisting clients outside of regular work hours will be considered work time.
• Receives a caseload of WIC clients to manage and routinely makes contacts with all clients assigned by the local agency breastfeeding coordinator or local agency breastfeeding peer counseling coordinator.
• Gives basic breastfeeding information and support to WIC mothers to help them to successfully establish breastfeeding, overcome common barriers to breastfeeding, and prevent and handle common breastfeeding problems or concerns.
• Respects each client by keeping her information strictly confidential.
• Assists with the facilitation of breastfeeding classes and support groups.
• Keeps accurate records of all contacts made with WIC clients.
• Recognizes paraprofessional limitations and makes appropriate referrals to other breastfeeding, nutrition, nursing, or medical staff.
• Works closely with local WIC agency, and Healthy Start, as well as with local breastfeeding coalitions.
• Attends staff meetings, in-services, and workshops as appropriate and assigned.
• Assists the local WIC agency in promoting breastfeeding through special projects and duties as assigned.
• Completes required paper work as designated by the local WIC agency.
• Calls supervisor if sick or absent from work.
• Follows the chain of command when supervisor not available.
• Follows departmental and local WIC agency policies and procedures pertaining to breastfeeding, client confidentiality, data security, travel reimbursement and time reporting.
• Understands WIC eligibility criteria and programmatic requirements in order to answer basic questions about WIC and make appropriate referrals.

Breastfeeding Peer Counselor

Executive Assistant

• Perform routine clerical and administrative functions such as drafting correspondence and scheduling appointments
• Maintain paper and electronic files
• Provide information to callers and handle inquiries
• Update case management systems and handle incoming and outgoing mail
• Accept verbal hearing requests for various programs

Secretary Specialist

Game Engineer

• Deliver public health services across multiple program areas including School Health, Family Planning, Sexually Transmitted Infections, Immunizations, Ryan White, Tuberculosis, and the Florida Breast and Cervical Early Detection Program
• Provide direct client care, health education, and case management in accordance with Florida Department of Health protocols and public health nursing standards
• Administer age-appropriate vaccines to children and adults
• Conduct immunization outreach and education in community settings
• Maintain accurate vaccine inventory and documentation in Florida SHOTS
• Perform health screenings (vision, hearing)
• Conduct STI screenings, treatment, education, and follow-up per CDC guidelines
• Provide contraceptive counseling and FP services
• Educate clients on cancer prevention and early detection
• Assist in maintenance of clinical areas including prepping exam rooms and inventory

Senior Community Health Nurse

• Interviewing potentially eligible clients via telephone and in person.
• Accurately and appropriately entering all WIC information into FL-Wise.
• Ensures duplicate clients are not created and if a duplicate is determined, follows procedures to get duplicate removed.
• Schedules clients with the appropriate appointment type for all eligible members of a family.
• Perform WIC benefits issuance.
• Orientates new clients to WIC providing information on rights and obligations, use of WIC EBT card, policies and procedures, and WIC clinic operations.
• Schedules return appointments.
• Informs the clients of their need for re-certification information when required according to the program guidelines.
• Performs administrative site duties.
• Answers telephone in a timely manner and returns calls.
• Maintains accurate inventories, including special formula and WIC EBT cards.
• Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy.
• Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors.
• Verify WIC eligibility.
• Interview clients to determine income eligibility at certification and/or re-certification based on established federal guidelines.
• Performs adjunctive eligibility where applicable (use FLMMIS) and records in computer.
• Accurately updates temporary certifications (short certifications) in computer, completes forms, and scans forms into system.
• Investigates and documents incidents and complaints concerning clients and vendors.
• Works reports as assigned by supervisors.
• Obtains anthropometric and hematological data from clients as needed for all appointment types.
• Obtains immunization data and reviews for accuracy.
• Refers clients to other social services as requested.
• Codes services in FL-Wise and HMS EARs accurately.
• Participates in outreach events and QI projects.
• Performs all other duties as assigned.

Health Support Specialist

• Oversee and support a team responsible for investigating housing discrimination complaints
• Set priorities, monitor workloads and timelines, and ensure consistent investigative standards
• Provide supervision, guidance, and review of casework, and collaborate with legal staff, intake teams, and external partners, including HUD, to support effective case resolution
• Use performance data to identify trends, recommend improvements, and support staff development through training and coaching

Community and Social Service Manager II

Legal Assistant

• Provide administrative support for Law Enforcement Officers
• Prepare Lawful Investigation Subpoenas.
• Dependable and routine in-office attendance during regularly scheduled business hours.
• Review and promptly respond to all electronic messaging.
• Perform quality work with deadlines.
• Perform all duties as required.
• Help support the report desk for the State Attorney’s Office

Legal Assistant II

Attorney

• The position is responsible for reviewing briefs and case files;
• conducting legal research;
• drafting memoranda, opinions, orders, and reports;
• and advising judges on pending litigation and issues.
• This is a high-volume work environment,
• and the individual needs to be self-motivated and dedicated.
• The position works under general supervision of the Chief Judge or designee.