Health Support Specialist
State of Florida
full-time
Posted on:
Location Type: Office
Location: Yulee • Florida • United States
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Salary
💰 $34,760 - $35,200 per year
About the role
- Interviewing potentially eligible clients via telephone and in person.
- Accurately and appropriately entering all WIC information into FL-Wise.
- Ensures duplicate clients are not created and if a duplicate is determined, follows procedures to get duplicate removed.
- Schedules clients with the appropriate appointment type for all eligible members of a family.
- Perform WIC benefits issuance.
- Orientates new clients to WIC providing information on rights and obligations, use of WIC EBT card, policies and procedures, and WIC clinic operations.
- Schedules return appointments.
- Informs the clients of their need for re-certification information when required according to the program guidelines.
- Performs administrative site duties.
- Answers telephone in a timely manner and returns calls.
- Maintains accurate inventories, including special formula and WIC EBT cards.
- Issues breast pumps according to local WIC protocol and re-evaluates loaned double pumps monthly according to policy.
- Investigates and documents incidents and complaints concerning clients and vendors. Works reports as assigned by supervisors.
- Verify WIC eligibility.
- Interview clients to determine income eligibility at certification and/or re-certification based on established federal guidelines.
- Performs adjunctive eligibility where applicable (use FLMMIS) and records in computer.
- Accurately updates temporary certifications (short certifications) in computer, completes forms, and scans forms into system.
- Investigates and documents incidents and complaints concerning clients and vendors.
- Works reports as assigned by supervisors.
- Obtains anthropometric and hematological data from clients as needed for all appointment types.
- Obtains immunization data and reviews for accuracy.
- Refers clients to other social services as requested.
- Codes services in FL-Wise and HMS EARs accurately.
- Participates in outreach events and QI projects.
- Performs all other duties as assigned.
Requirements
- High school diploma
- Willingness to provide coverage at all Nassau/Baker WIC sites
- Valid Driver’s License
- Previous or current employment with Florida WIC (preferred)
- Knowledge of administrative and clerical procedures and systems (preferred)
- Excellent communication and interpersonal skills (preferred)
Benefits
- Annual and Sick Leave benefits;
- Nine paid holidays and one Personal Holiday each year;
- State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
- Retirement plan options, including employer contributions;
- Flexible Spending Accounts;
- Tuition waivers;
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
WIC benefits issuanceFL-WiseFLMMISadministrative dutiesdata entryeligibility verificationincident documentationcoding servicesinventory managementclient scheduling
Soft skills
communication skillsinterpersonal skillsorganizational skillsproblem-solvingcustomer serviceattention to detailteam collaborationadaptabilitytime managementoutreach participation
Certifications
high school diplomavalid driver's license