Healthcare Customer Service Representative

State Collection Service, Inc.

full-time

Posted on: 9/9/2025

Origin: • 🇺🇸 United States

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💰 $15 - $17 per hour

Junior

About the role

Handle inbound and outbound calls resolving general questions regarding insurance, financial assistance, and processing payments
Make and answer calls in the name of the client to resolve billing and payment issues utilizing established work queues and call pools
Respond to requests for information by patient/account holders in a professional, thorough, explainable manner
Act to gain payment or arrangement of payment on behalf of the client as appropriate
Follow client-specific protocols and policies when carrying out duties
Investigate and respond to client enquiries as needed
Enter and monitor payment arrangements
Adhere to FDCPA, FCRA, HIPPA and other applicable laws and regulations

1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills and ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, including regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws
Internet: Broadband connection (No DSL or Dial Up); hard wired connection required; minimum 40 mbps download, 5 mbps upload
Camera: Cameras required to remain on from start of training through end of each scheduled shift; post-training camera use as directed by supervisor