Account Servicing Specialist – Pre-30-Day Collections
Veros Credit
Account Servicing Specialist – Pre-30-Day Collections
Veros Credit
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Junior
About the role
- Service auto loan accounts less than 30 days delinquent and document all collection activities utilizing loan servicing software.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions, proposing alternative payment methods, and establishing payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Perform other duties as assigned.
Requirements
- 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
- Experience documenting collection activities using loan servicing software.
- Experience utilizing skip tracing tools and reference sources to locate delinquent borrowers.
