Bilingual Customer Service Representative – Health Care

State Collection Service, Inc.

full-time

Posted on: 9/9/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $17 per hour

Junior

About the role

Handle inbound and outbound calls resolving billing and payment issues utilizing established work queues and call pools as necessary
Respond to requests for information by patient/account holders in a professional, thorough, explainable manner
Act to gain payment or arrangement of payment on behalf of the client as appropriate
Follow client-specific protocols and policies when carrying out duties
Investigate and respond to client enquiries as needed
Enter and monitor payment arrangements
Resolve general questions regarding insurance, financial assistance, and process payments
Work in a fast-paced, team environment and collaborate with team members
Maintain compliance with FDCPA, FCRA, HIPPA and other applicable laws

1+ years’ experience working in Call Center of Customer Service function where contact with the public was a part of daily duties
Knowledge/experience of medical terminology, patient billing, healthcare insurance and/or healthcare administration preferred
Ability to work successfully in a fast-paced, deadline-oriented environment
Strong organization skills
Ability to work on multiple tasks simultaneously
Demonstrates flexibility in scheduling and assignments, to include regular evening and Saturday work as the business requires
Ability to work successfully and cooperatively within a team-based environment
Bilingual candidates will provide additional support for bilingual calls
Broadband internet connection (No DSL, or Dial Up); Hard wired connection required (no Wi-Fi, Wi-Fi hotspots); Minimum Speed Results: 40 mbps download, 5 mbps upload
Camera required to remain on from the start of training through the end of each scheduled shift, excluding designated breaks and lunch periods
Adhere to all FDCPA, FCRA, HIPPA and other applicable laws