Collections Representative
Armstrong Transport Group
Account Servicing Specialist – Pre-30-Day Collections
Veros Credit
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $17 - $22 per hour
Job Level
Junior
About the role
- Responsible for servicing auto loan accounts that are less than 30 days delinquent and documenting all collection activities utilizing loan servicing software.
- Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA).
- Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures.
- Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan.
- Accurately and professionally document account information and collection activities.
- Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers.
- Other duties as assigned.
Requirements
- 1+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry.
- Effective communication, negotiation, and problem-solving skills.
- Ability to read, interpret and apply federal, state, and local collections regulations.
- Ability to interact with customers in a professional, tactful, and sensitive manner.
- Ability to thrive in a fast-paced work environment and to work independently and as part of a team.
- Available to work a flexible work schedule and overtime as needed.
- High School Diploma or GED.
