Mid-Term Planning and Forecasting Manager
Starling Bank
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and develop a team of Planning & Forecasting Analysts, driving a culture of continuous improvement and personal development
- Develop and implement mid term (0–90 days) resource plans that take account of change and marketing initiatives
- Continuously monitor operational demand for seasonality, contact rates versus commercial drivers, handling times and shrinkage patterns
- Provide data-led recommendations on supply movements and monitor effectiveness of changes on capacity versus demand profiles
- Own and monitor intra-month and intra-day demand profiles to ensure capacity alignment and consistent service delivery
- Work closely with long term planning and forecasting manager and scheduling manager to ensure plans are handed off for execution and metrics are aligned
- Reporting to Head of Resource Planning; Location: Cardiff; Hybrid working policy: minimum 10 days per month in office
Requirements
- Accountable leader with strong customer and colleague focus
- Ability to adapt to, and lead teams through regular change, driving consistency across Operations
- Ability to balance workload and prioritise effectively
- Ability to build strong relationships with Change, Marketing & Operational teams
- Strong analytical skills, attention to detail, and problem-solving skills
- Excellent understanding of demand planning methodologies and demand drivers
- Excellent communications and influencing skills, with the ability to present complex data in a digestible format
- Strong judgment skills with the ability to provide timely recommendations