Starling Bank

Analyst

• - Support departmental owners in the timely development, review, and maintenance of their Business Continuity Plans (BCPs), ensuring all plans align with the latest Business Impact Analysis (BIA) and recovery objectives.
• - Assist in the governance and oversight of continuity plans for major outsourcers, coordinating the collection and review of their BCPs, test results, and due diligence documentation.
• - Coordinate and document the annual cycle of BCP testing (e.g., walk-throughs, desktop exercises) for both internal teams and external providers, ensuring test objectives are met and findings are recorded.
• - Provide direct support to the Business Continuity Manager and Incident Management Team during an actual incident or crisis, assisting with information gathering, communication, and recording of events.
• - Track and follow up on all actions arising from BCP tests, incidents, audits, and regulatory reviews, ensuring timely completion and accurate evidence collection.
• - Support the ongoing monitoring of emerging risks and threats (e.g., cyber, supply chain, geopolitical) and assist in assessing their potential impact on the Bank's operational resilience.
• - Assist in developing and delivering training and awareness materials to embed a strong culture of business continuity and resilience across the Bank.

Business Continuity, BCP Analyst

Manager

• - Develop and deliver the quarterly Finance control testing plan.
• - Scope and plan testing activities ensuring adequate coverage of key Finance processes.
• - Manage the day to day execution of the testing plan by working with the Finance team control testers to ensure that it is completed on time and to a high standard.
• - Provide training to control testers, providing guidance and robust quality assurance on their test scripts and testing outputs.
• - Conduct walkthrough with process and control owners to confirm the accuracy of process documentation and assess the design effectiveness of key controls.
• - Oversee (and where necessary, perform) detailed testing to assess the operating effectiveness of controls, ensuring test samples are appropriate and conclusions are sufficient and evidence based.
• - Maintain the control register in the GRC, ensuring it accurately reflects the results of control testing.
• - Document control weaknesses identified through testing.
• - Collaborate with control owners to agree remediation plans.
• - Manage the end to end lifecycle of control issues, tracking remediation plans to completion and performing re-testing to validate their effectiveness.
• - Assist team in preparing reporting packs for Finance leadership, summarising testing results, key themes, control gaps and the status of remediation.

Control Testing Manager – 12 month FTC

Risk

• - Lead and facilitate the RCSA process for all Finance teams.
• - Proactively identify risks and ensure they are documented, assessed for impact and likelihood, and have clearly defined mitigating controls.
• - Maintain the Finance department’s risk register and Risk and Control Matrix.
• - Work closely with Finance process and control owners to design and implement new controls.
• - Review periodic control testing on the design and operating effectiveness of key controls to provide assurance to Finance senior management.
• - Identify control weaknesses, document findings, and manage the remediation plans through to completion.
• - Oversee the management of operational events and issues within Finance, ensuring timely escalation, root cause analysis, and implementation of corrective actions to prevent recurrence.
• - Monitor the status of actions raised by Internal Audit, External Audit or second line functions and work with the teams in Finance to ensure timely action closure.
• - Assist team in preparing the monthly risk and control reporting to the Finance Committee, providing a clear view of the function’s risk profile, control effectiveness and issue status.
• - Support the team in the annual declaration process in the Annual report and accounts on the effectiveness of internal controls over financial reporting.

Risk and Controls Manager

Product Manager

• Champion a best-in-class payments experience by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders.
• You’ll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.
• You’ll confidently and independently prioritise incoming tasks and clearly communicate ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.
• You’ll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects.
• You’ll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.
• You will be responsible for being the evangelist of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders
• You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.

Product Owner – Payments

Attorney

• Drafting and negotiating a full range of commercial agreements (e.g. marketing, technology, outsourcing) to support the development of Starling. This includes third party supplier contracts in a financial services context.
• Providing legal advice and support on a range of commercial and technology matters in a financial services context, including in particular in respect of data and AI.
• Managing multiple projects (often to tight deadlines) and supporting colleagues to ensure business and enterprise-wide initiatives are executed in a timely and accurate manner.
• Instructing and working with outside counsel where necessary on specialist matters.

Senior Commercial Lawyer – Retail, Commercial

Human Resources

• - Support the implementation of the overall Employee Relations Strategy.
• - Provide end-to-end support to managers on ER issues, including grievances, investigations, disciplinary matters, whistleblowing, and complex performance and absence management.
• - Support managers and the People Team on complex organisational change initiatives.
• - Ensure best practice and compliance with UK employment law, ACAS guidelines, and internal policies.
• - Facilitate strong communication between leaders and colleagues to foster a positive and inclusive workplace culture.
• - Ensure accurate reporting of ER data for robust analytics, including trend analysis and insights.
• - Act as an escalation point for People Partners and People Advisors on complex ER matters.
• - Proactively identify opportunities to improve processes for better employee experience.
• - Coach and mentor the People Advisors in complex ER case management to promote knowledge transfer.
• - Utilise mediation to resolve issues informally through facilitated conversations.
• - Contribute to the design and delivery of training sessions for managers on ER-related topics.

Employee Relations Advisor

Technical Account Manager

• Build and maintain strong, enduring relationships with clients, understanding their needs, goals, and challenges.
• Serve as the bridge between Engine and our clients, managing all aspects of the client support and experience.
• Engage with product/service owners and incident management specialists within our clients' organisations.
• Participate in monthly and quarterly business reviews with the Client Relationship Director/Engagement lead to discuss strategic initiatives and platform performance.
• Engage in clients' quarterly planning processes to understand their roadmap and align on business requirements.
• Provide regular, transparent updates to clients on changes, categorised as Critical Path, Immediate Impact, and Roadmap items.
• Collaborate with internal teams, including Solutions Architects and Product Owners, to establish estimated delivery timelines for client requests.
• Communicate and coordinate platform changes, assisting with the creation of client release notes for major API updates.
• Provide technical support and troubleshooting for clients, helping to identify, assess, and triage issues based on severity and impact.
• Guide clients on the optimal use of our product, ensuring they get the best value from its technical features.
• Facilitate ongoing technical support by collaborating with engineering teams to troubleshoot and resolve issues.
• Assist new clients with the onboarding process, guiding them through the run process and supporting them during the UAT phase of project delivery.
• Regularly review and update knowledge base materials and runbooks to ensure accuracy and relevance.
• Gather valuable feedback from clients on our product and services, relaying this information to our Technology and Product teams to inform future improvements.
• Contribute to the continuous improvement of our Engine documentation.

Technical Account Manager – Engine

• - Build and maintain strong, enduring relationships with clients, understanding their needs, goals, and challenges.
• - Serve as the bridge between Engine and our clients, managing all aspects of the client support and experience.
• - Engage with product/service owners and incident management specialists within our clients' organisations.
• - Participate in monthly and quarterly business reviews with the Client Relationship Director/Engagement lead to discuss strategic initiatives and platform performance.
• - Engage in clients' quarterly planning processes to understand their roadmap and align on business requirements.
• - Provide regular, transparent updates to clients on changes, categorised as Critical Path, Immediate Impact, and Roadmap items.
• - Collaborate with internal teams, including Solutions Architects and Product Owners, to establish estimated delivery timelines for client requests.
• - Communicate and coordinate platform changes, assisting with the creation of client release notes for major API updates.
• - Provide technical support and troubleshooting for clients, helping to identify, assess, and triage issues based on severity and impact.
• - Guide clients on the optimal use of our product, ensuring they get the best value from its technical features.
• - Facilitate ongoing technical support by collaborating with engineering teams to troubleshoot and resolve issues.
• - Assist new clients with the onboarding process, guiding them through the run process and supporting them during the UAT phase of project delivery.
• - Regularly review and update knowledge base materials and runbooks to ensure accuracy and relevance.
• - Gather valuable feedback from clients on our product and services, relaying this information to our Technology and Product teams to inform future improvements.
• - Contribute to the continuous improvement of our Engine documentation.

• Leading the delivery of control testing across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
• Setting and executing the annual control testing plan, ensuring coverage aligns to risk priorities.
• Reviewing and challenging how controls are designed and how effectively they operate.
• Overseeing documentation of testing outcomes, ensuring results are accurate, consistent, and evidence-based.
• Identifying and escalating material weaknesses or gaps in control execution.
• Partnering with risk and control owners to track remediation and support sustainable fixes.
• Feeding insights into risk reporting and the RCSA process, driving improvements in risk maturity.
• Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
• Coaching and supporting Analysts to develop capability in testing and risk insight.
• Suggesting improvements to testing methodology and embedding best practice across the function.

Senior Operations Risk & Control Testing Manager

• Testing key controls across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
• Checking how controls are designed and how effectively they operate day to day.
• Documenting testing outcomes clearly and consistently, ensuring findings are evidence-based and accurate.
• Identifying weaknesses or gaps in control design or execution, raising issues promptly.
• Supporting risk and control owners in tracking and implementing remediation.
• Feeding insights into risk and control reporting and the RCSA process.
• Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
• Suggesting improvements to testing methods and helping embed best practice within the team.

Operations Risk & Control Testing Analyst

Financial Planning and Analysis

• Join the Group Management Reporting team.
• Involved in the month-end close process.
• Support the financial control responsibilities of the Group.
• Actively seek to understand processes in depth, ask thoughtful questions, and identify opportunities for improvement.
• Completed ACA qualification with provided study support for out of office learning.
• Demonstrate analytical mindset and experience in Finance.

Finance Analyst

• Act as the primary 1LoD risk and control lead for Marketing, with additional support provided to Legal.
• Identify, assess, and manage risks across marketing campaigns, promotions, partnerships, communications, legal contracts, and advisory activity.
• Own and maintain the Risk & Control Register for Marketing and Legal, ensuring risks and controls are documented, reviewed, and tested.
• Lead Risk and Control Self-Assessments (RCSAs) for both areas, ensuring control design and operational effectiveness are evidenced.
• Provide challenge and guidance to ensure risks are properly managed in new initiatives, campaigns, and third-party relationships.
• Partner with business leadership to embed control frameworks into daily operations and decision-making.
• Ensure all marketing and communication activity complies with FCA requirements, including Consumer Duty, CONC, BCOBS, and financial promotions rules.
• Support Legal in identifying and managing risks linked to contractual obligations, intellectual property, third-party agreements, and litigation exposure.
• Work with Compliance and Legal to review campaigns, partnerships, and customer materials for fairness, accuracy, and transparency.
• Monitor evolving regulatory expectations, including Consumer Duty and greenwashing standards, and support implementation across functions.
• Lead the investigation, escalation, and reporting of marketing or legal risk incidents and near misses.
• Track and oversee resolution of audit, assurance, and compliance findings.
• Capture and embed lessons learned to strengthen control maturity and prevent recurrence.
• Deliver 1st Line assurance reviews across Marketing and Legal, focusing on key processes such as campaign approvals, financial promotions, and contract governance.
• Maintain and report Key Risk Indicators (KRIs) and emerging risk themes to senior stakeholders.
• Analyse assurance results and trends to drive targeted control improvements.
• Build strong working relationships with senior stakeholders across Marketing, Legal, and Compliance.
• Promote a customer-first, risk-aware culture across both functions.
• Act as the connection point between 1LoD, 2LoD, and business teams to align risk priorities and ensure clear ownership.

Risk and Control Manager

People Operations

• Managing the joiner, mover and leaver processes for all employees, ensuring contractual accuracy, compliance and minimisation of risks associated with these processes
• Knowledge of background screening processes and administering the in-house background checks in line with the business’s tolerances
• Ensuring candidates have the correct Right to Work documentation and keeping up to date with regulations for Right to Work globally
• Partnering with Workplace Technology to ensure seamless delivery of new hires’ tech, and to support in arranging the return of tech from leavers
• Supporting and/or delivering onboarding sessions
• Responding to a high volume of queries from employees and developing clear frequently asked questions
• Ensuring data in the HRIS and other people systems are accurately updated
• Working with the wider People team on our SMCR processes
• Managing our Employee benefits

Senior People Operations Specialist

Full-stack Engineer

• Build & Innovate: Contribute to our award-winning platform and internal tools. You'll build new features and products in a configurable way, helping to change banking for good.
• Collaborate: Work in small, collaborative teams across the company to own and deliver projects.
• Learn & Grow: Share your knowledge and stay curious and inquisitive, contributing to our learning culture.
• Own It: Take ownership of your projects and apply yourself to a multitude of problems and challenges.

Graduate Software Engineer

Growth Marketing

• - Define the growth strategy and set ambitious KPIs for customer acquisition, product adoption and usage, and lifetime value across all reporting teams.
• - Lead, mentor, and develop the Web & SEO, Optimisation, Customer Engagement, and Paid Digital teams to accelerate customer acquisition, and improve engagement and retention.
• - Ensure all channel strategies and engagement programmes are aligned to overall business and marketing goals.
• - Own and oversee the digital media strategy to deliver against business and marketing goals. This includes owning all paid digital channels bought in-house, overseeing outsourced media to agencies, and managing the digital advertising tech stack.
• - Own the web and organic search strategy to accelerate customer and product acquisition, and improve our support content for existing customers. Oversee the full organic journey, inclusive of the app stores, and our presence on third-party review/profile sites such as Google My Business.
• - Identify new opportunities through emerging channels.
• - Manage the MarTech stack and relationships with Data and Engineering.
• - Lead the strategy for customer retention and engagement through lifecycle engagement programmes.
• - Own the customer engagement programmes for all products, specifically overseeing the development and execution of customer lifecycle journeys for both Retail and SME segments.

Director of Growth Marketing

Compliance

• Be the source of expertise for regulatory and compliance needs for Engine to achieve presence and growth in NA
• Lead development of regulatory and compliance roadmap working closely with product and the Risk teams
• Engage customers on their product and capability priorities, and ensure regulatory and compliance needs are reflected in Engine’s execution model
• Work as a member of the NA leadership team and work closely with the Engine Risk & Compliance Team to support the Engine Management Team in effective risk ownership, identification, management and mitigation.
• Provide appropriate and timely Management Information (MI) and reporting to ensure the Management Team / Board are aware of all relevant matters and that issues are tracked to resolution.
• Contribute to the upskilling of all those in Engine regarding regulatory compliance and risk management.
• Support in the management of Engine’s NA Client Audits and where appropriate the Engine response to information and data requests from Regulator(s) and Clients as necessary.
• Contribute to the embedding of a robust and pragmatic risk culture within Engine, by both supporting and constructively challenging.

Regulatory and Compliance Leader – North America

Customer Success Manager

• Reporting to the Customer Engagement Lead in the Customer Engagement Team you will play a key role in helping create communication experiences that foster customer loyalty and increase product awareness and adoption.
• You will be responsible for developing and delivering compelling communications across a channel mix that includes email, mobile notifications and in-app messaging.
• Working autonomously you’ll be hands on briefing, designing, building, executing and analysing campaigns.
• You’ll take the lead on communications supporting large-scale campaigns driven by product and marketing initiatives.
• You will also be instrumental in spearheading the development of our automated customer journeys.
• Whether it’s early life, retention or re-engagement, your expertise will be required to meticulously analyse customer behavioral data, identifying opportunities to integrate communication flows that yield measurable outcomes and significant business value.
• We welcome a test-and-learn curious mindset, you should always be on the lookout for how we can improve our communications through tech and industry innovation, or through new ways to effectively communicate with our customers.
• We are a regulated bank and with that comes great responsibility. You must have a strong eye for detail and an understanding of processes that need to be followed.
• We don’t want to feel like ‘any other bank’, we want everything we put in front of customers to feel relevant, timely and help them be good with money.
• We’re looking for someone who is comfortable working at pace and in an agile environment, and able to adapt to business priorities and the rate of product development.

Customer Engagement Manager

Business Development Rep

• At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
• You’ll enjoy problem solving, getting to the detail, understanding how clients can make the best use of our product, and helping new clients launch successful new propositions and businesses.
• This role will ideally be based in the New York metropolitan area, our preference is that you're located within a commutable distance.
• The role offers the opportunity to meet with a wide range of potential clients, listen to their needs and explore how Engine can help.
• You will work closely with the cross-functional Engine North America team, as well as with product, engineering and others based across other offices to create, shape and develop new long term sustainable relationships for Engine.
• You will also develop vibrant relationships with our consulting and implementation partners.

Business Development Consultant

Director

• Operate as a key part of the NA leadership team and contribute to the success of establishing Engine in the US and Canadian markets with a compelling product and platform.
• Maintain a global mindset, both learning from the global product team and contributing findings to the global product roadmap for the benefit of all regions.
• Build strong relationships both internally and within client and partner organisations, from establishing initial client relationships through to implementation.
• Stay abreast of current product developments and innovations globally and apply to the North American market.
• Help to grow our North American Client Solutions team.
• You will be joining a fast growing team that works globally, and you should expect international travel.
• As a company, everyone is expected to roll up their sleeves to help deliver great outcomes for our clients, we’re a small team and everyone is involved in the ‘doing’.
• Our teams tend to be hands-on and work in an Agile way, but with the flexibility to adapt to different methodologies depending on the specific client implementation.
• We are an engineering led company and we’re looking for someone who will be excited by the potential for Engine’s technology to transform banking in different markets around the world.
• Engage prospects and clients for market feedback on product priorities and needs; Collaborate closely with our Compliance head to deliver a compelling and compliant product for the NA market.
• Collaborate with our product and engineering teams through the Discovery and Implementation phases to agree on product and platform requirements.
• As Engine grows in North America, lead implementation programmes, using your programme management and product knowledge to ensure successful implementations of the Engine platform.
• Use your understanding of the Engine product and specific domain knowledge to present a clear and compelling solution to the client.
• Support early stage conversations, client workshops and demos, helping to identify and qualify genuine opportunities and contribute to marketing activities and conferences in NA.
• Drive strategic client opportunities including supporting commercial and contractual conversations, preparing for pitches, and other marketing activities like events and thought leadership.
• Foster and maintain strong relationships with our implementation partners, driving collaborative business development activities and go-to-market strategies.

Client Solutions & Product Director

Frontend Engineer

• Contribute to Engine by Starling's award-winning platform and internal tooling
• Build new features and products from scratch in a configurable way
• Focus primarily on internal portal and tooling used by engineers (developer-facing systems)
• Build and maintain reliable, scalable, maintainable infrastructure and tooling across the software delivery pipeline
• Own projects and work in small teams to collaboratively deliver
• Share knowledge and contribute to a learning culture
• Tackle complex challenges using a first-principles approach
• Support the scaling of the team and organisation as Engine expands globally

• Coordinate end-to-end committee reporting lifecycle for sub-executive risk committees, including agenda-setting, supporting report production, review and occasional presentation
• Maintain committee forward plans and engage stakeholders to provide timely notification of paper requests
• Organise, collate and review risk papers, reports and presentations; ensure timely input from relevant departments and Risk teams
• Liaise with Company Secretariat to maintain committee action logs and assist senior Risk stakeholders with updates
• Assist with production and analysis of risk MI for committee reporting
• Champion corporate governance for the Risk Reporting Function: maintain terms of reference, document processes, maintain audit trails and capture data points
• Input to design and development of reporting across all risk sub-categories
• Drive use of data in decision-making by analysing existing metrics and data
• Ensure quality, accuracy and timeliness of risk reporting to committees
• Manage relationships across all three lines of defence and communicate with committee chairs for punctual circulation

Risk Reporting Officer

• Lead and develop a team of Planning & Forecasting Analysts, driving a culture of continuous improvement and personal development
• Develop and implement mid term (0–90 days) resource plans that take account of change and marketing initiatives
• Continuously monitor operational demand for seasonality, contact rates versus commercial drivers, handling times and shrinkage patterns
• Provide data-led recommendations on supply movements and monitor effectiveness of changes on capacity versus demand profiles
• Own and monitor intra-month and intra-day demand profiles to ensure capacity alignment and consistent service delivery
• Work closely with long term planning and forecasting manager and scheduling manager to ensure plans are handed off for execution and metrics are aligned
• Reporting to Head of Resource Planning; Location: Cardiff; Hybrid working policy: minimum 10 days per month in office

Mid-Term Planning and Forecasting Manager

• Be a key player in the delivery of Engine’s Risk Management Framework to ensure effective identification and management of risk across all activities (UK and internationally)
• Ensure Engine operates within agreed risk appetite(s) and meets Group and Engine risk standards and relevant industry standards
• Work with the Compliance Director, Risk & Compliance Team, Information Security and Legal colleagues to identify and manage risk in current and planned jurisdictions
• Embed and mature the operation of Engine’s Risk Management Framework, including the Risk Appetite Framework, capturing and mitigating enterprise risks and ongoing operational risk management
• Facilitate implementation of a risk management tool for more effective tracking, management information and aggregated Group reporting
• Build out and run Engine’s RCSA process, including tracking actions to completion and reporting on progress; support wider business areas to identify, understand and document risks
• Carry out risk assessments relating to business change and global expansion
• Contribute to risk assessments and risk reporting to the Engine Management Team, Committees and Board as required
• Collaborate with Starling Group and Engine Risk functions, management team, Information Security, legal and other stakeholders to achieve objectives

Risk Lead

• Contribute to Engine platform and internal tooling
• Build new features and products from scratch in a configurable way
• Share knowledge and contribute to learning culture
• Own projects and work in small teams across the bank to collaboratively deliver
• Aim for greatness and be part of a scaling team and organisation

Software Engineer

Customer Support

• Serve as point of contact for customers across inbound calls, online chat, social media and email
• Provide exceptional customer service, prioritising quality over strict targets
• Show ownership and accountability in offering solutions that help customers
• Maintain high service standards and continually improve customer experience
• Respond to customer complaints and escalate issues as necessary
• Support continuous improvement within the contact centre and seek to improve processes/workflows
• Work collaboratively within a dynamic team environment
• Complete a 6-week office-based training programme to gain required skills and knowledge

Customer Service Team Member

• Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
• We're looking for an Internal Control Testing Manager to join our Risk & Controls team within the Finance function. The 1LOD Finance Risk and Controls is responsible for the oversight of Risk & Controls in the Finance function. This role will be part of the Line 1B Risk and Control team and will report to the Head of Risk and Controls in Finance.
• We’re looking for a Control Testing manager to join the team and will support the team by:
• Planning the timeline for control testing performed by 1LOD teams.
• Perform and oversee testing of key controls, ensuring their design and operating effectiveness is assessed
• For controls testing performed by 1LOD teams, performing a detailed assurance review of testing performed to ensure compliance with relevant control testing standards
• Presenting any findings/recommendations to control owners and assisting in the control owner sign off process.
• The primary responsibility will be performing and reviewing the 1LoD Control testing but you will also be working with the Head of Risk and Controls to support the team with all related activities including Controls Testing, Risk and Control Self Assessments (RCSA), oversight of Issues and Actions and 1LoD monthly Risk Reporting.
• Please note; this is a 12 month fixed term contract.