Starling Bank

Security Operations

• To support our growth, we are looking for SOC Analysts to join our growing cyber security function.
• This role will be supporting our 24/7 operational capabilities by providing coverage in working hours from Sydney and Toronto alongside our UK colleagues.
• As a member of the Starling Group’s SOC team, you will be working with the industry's brightest SecOps professionals to protect Starling Group’s customers, assets, and systems using the latest technologies.
• Incident Triage, Response, and Investigations based on Alerts received from multiple sources which include:
• - Cloud Infrastructure/Security.
• - Endpoint Detection and Response.
• - Perimeter detection tooling.
• Investigating and responding to security alerts raised by Users.
• Enhancing and creating analytic triggers to enhance alert efficacy.
• Continuous development of incident handling and readiness processes.
• Proactive threat hunting based on threat intelligence.
• Documentation of incidents and investigations.

Information Security Operations Analyst

• Supporting 24/7 operational capabilities alongside UK colleagues
• Incident Triage, Response, and Investigations based on Alerts received
• Investigating and responding to security alerts raised by Users
• Enhancing and creating analytic triggers to enhance alert efficacy
• Continuous development of incident handling and readiness processes
• Proactive threat hunting based on threat intelligence
• Documentation of incidents and investigations

Manager

• Lead Group Reporting & Consolidation: Own the timely and accurate preparation of the complex, multinational Group consolidation, ensuring compliance with IFRS
• Manage Financial Reporting: Manage the end-to-end production of certain of the group Annual Report and Accounts (ARA) and interim reports, coordinating all stakeholders and ensuring alignment with listed entity type best practices.
• Manage External Audit: Serve as one of the primary points of contact for the external auditors, managing the group audit process to ensure a smooth and efficient close.
• Technical Accounting Leadership: Act as the key technical expert for Group expansion as well as specific other areas. These include IFRS 9, IFRS 15, providing guidance on complex SaaS revenue streams and owning the accounting under IFRS 2 for all group-wide share-based payment schemes.
• Establish Best Practice: Develop, implement, and maintain group accounting policies, driving the adoption of best practices suitable for a listed entity.
• Process Improvement & Mentorship: Proactively identify and implement improvements to the financial reporting process, while mentoring and developing other team members for readiness for a listed reporting environment.

Senior Statutory Reporting Manager

Solutions Engineer

• Use your understanding of the Engine technology and architecture to explain the Engine product
• Uncover client requirements and support the design of client solutions
• Involved in both the sales and delivery phases of a project as well as ongoing client success
• Collaborate with teams across Engine in Technology, Delivery, Product, Client Success and Business Development
• Support client sites requiring travel around North America, and occasional further travel
• Lead on technical designs during the Engine implementation phase
• Build relationships with stakeholders within clients and SI partners
• Work closely with clients and SI partners on the technical detail of implementing Engine
• Provide solutions to identified requirements and work with Product and engineering teams to fulfil them
• Shape Engine's product roadmap and support existing clients with additional capabilities
• Help clients maximise Engine’s current and future capabilities to solve their requirements
• Meticulously document scope and roadmap decisions to guide subsequent delivery waves
• Be a technical champion for existing clients, ensuring their ongoing success
• Take ownership of the technical aspects of client deliveries
• Collaborate with SI partners to overcome challenges and achieve seamless integrations
• Provide expert guidance to client engineering teams, using documentation, API specifications, and sequence diagrams
• Collaborate closely with Client Success team to troubleshoot technical issues

Solution Architect – Engine

Social Media Manager

• - Strategic Oversight & Channel Ownership: You will own the overarching strategy for Starling’s social presence. This means defining the specific role of each channel (from TikTok to LinkedIn), establishing how the brand shows up authentically on each, and ensuring a cohesive visual and tonal "umbrella" across our entire digital footprint.
• - Own Content output: Move beyond ad-hoc posting to build and scale "Content Franchises" and solid talent and creator strategy in consistent, high-value formats across TikTok, YouTube, and LinkedIn that helps achieve our objectives along the funnel.
• - Optimise for GEO & AI Discoverability: Future-proof our presence. You’ll ensure Starling content is structured to win in Generative Engine Optimisation (GEO), making us the primary source for AI-driven financial queries and social search.
• - Community Architecture: Shift from "managing comments" to "building communities." You will identify and empower Starling advocates within Reddit, Discord, and niche financial circles.
• - Lead & Inspire: Mentor a high-octane team of creators and platform specialists, fostering an environment where "social-first" is the default setting.
• - Cultural Reactivity: Be the pulse of the brand. You’ll lead on proactive influencer partnerships and high-speed reactive content that inserts Starling into the cultural conversation with wit, empathy, and flair.
• - Cross-Functional Synergy: Work alongside Product, Brand, and Data teams to ensure our social strategy isn't a silo, but a feedback loop that informs how we build features and talk to our customers.
• - Paid social extensions: Collaborate with growth team to adapt and scale organic social assets into high performing assets on paid social.
• - Cross-functional collaboration: Work with our customer service team, product marketing and corporate affairs to spot opportunities and react to conversations with proactive cut-through ideas.

Head of Social Media

Public Relations

• Develop and execute a strategic communications programme that builds Engine’s reputation as a leading banking technology platform, supports commercial growth, and elevates the profile of its executives.
• Work closely with the Engine marketing and leadership teams, partnering with the content marketing function to maximise owned content and translate it into high-impact earned media opportunities.
• Manage external PR agency support and ensure they are effectively embedded into the Engine communications programme.
• Act as the primary communications lead within Starling Group Corporate Affairs, refining the company narrative and aligning earned media with commercial priorities in key markets.
• Develop and execute a comprehensive PR strategy to establish Engine’s credibility and brand awareness in the high priority US market.
• Drive tailored communications programmes for other target markets in Engine’s expansion plans, ensuring they meet local needs and regulations.
• Manage and embed external PR support across different time zones to deliver high-quality international coverage and Tier 1 UK media results.
• Build and maintain strong relationships with SaaS, fintech, and banking media locally (UK) and in key growth territories (eg US, UAE, Australia, Central Europe).
• Provide strategic briefing support to Engine’s executive leadership for international press engagement.
• Identify and secure high-impact speaking opportunities at major international events (e.g., Money20/20 etc.).
• Help originate executive thought leadership, including op-eds and commentary pieces that translate complex technology into compelling narratives for a global audience.
• Manage relationships with key industry analysts (Gartner, Forrester, etc.) to ensure Engine’s roadmap is understood globally.
• Lead the development of a strategic awards programme to enhance Engine’s credibility in the global SaaS and fintech space.

Senior PR Manager

Learning and Development

• Design and implement a Senior Leadership Development ‘programme’ that will drive the Senior Leaders’ behaviours to deliver Starling’s mission.
• Ensure that the relevant senior leadership development modules are cascaded to all People leaders and managers at Starling.
• Design and deploy diagnostic tools to assess the health, alignment, and performance of senior leadership teams.
• Create and facilitate high-impact team effectiveness sessions that improves alignment, address specific friction points, improve trust, and accelerate team maturity.
• Establish a Leadership Capability Measure based on the key leadership behaviours, research leadership measure and implement a simple and effective measure for the senior leadership population at Starling with the view to scale across all leadership roles.
• All aspects of team leadership for direct reports and wider team (total team of 10).
• Collaborate closely with the People Partner function and Programme Management and Comms to identify emerging leadership needs, tailor solutions accordingly, and deliver effective initiatives.
• Manage relationships with external leadership development education providers and consultants, ensuring high-quality, cost-effective delivery.
• Establish and track clear metrics to evaluate and overall effectiveness of all talent development initiatives.

Head of Talent Development

Customer Support

• Inspire and motivate your team to give the best service to our customers.
• Lead by example showcasing customer service skills.
• Share solutions to improve colleague and customer experiences.
• Manage evening shifts providing support from 17:00 - 01:30.
• Collaborate with the Customer Service Operations Manager.
• Ensure customers have access to banking service 24/7.
• Participate in a two-way interview process to ensure a good fit.
• Complete 6 weeks of face to face training.

Customer Service Team Lead – Part Time Evenings

• Customer Service Team Member is at the core of our success - as the point of contact for our customers, being able to respond to their needs in an efficient and timely manner is what helps set us apart from the competition.
• The queries you deal with will be wide ranging, from the simple to the complex. It’s a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.
• We truly put our customers first - and we want to hire people who are driven to do the same!

Information Security Operations Analyst

Information Security Operations Analyst

Senior Statutory Reporting Manager

Solution Architect – Engine

Head of Social Media

Senior PR Manager

Head of Talent Development

Customer Service Team Lead – Part Time Evenings

Customer Service Team Member, Part Time Evenings