People Advisory Team Lead

Starling Bank

Lead and manage a team of People Advisors at Starling Bank. Ensuring high-quality and efficient first-line advice delivery to employees and managers.

Posted 7/22/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and management capabilities within HR, with a focus on team development, process improvement, and compliance in the Financial Services sector. Proficient in data analysis and stakeholder management to drive effective people strategies and ensure regulatory adherence.

Highest-signal resume keywords

Leadership ExperienceAdvanced Advisory ExpertiseFinancial Services ExperienceData LiteracyCompliance & Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UK Employment LawComplex Case ManagementHR Best PracticesProcess ImprovementData AnalysisRisk ManagementQuality AssuranceAudit ReadinessGDPR ComplianceRegulatory Standards

Soft Skills

CoachingMentoringCommunicationInfluenceAgility

Certifications & Qualifications

CIPD Level 5CIPD Level 7

Industry Keywords

Financial ServicesFCA Conduct RulesPRA Conduct RulesSMCR FrameworksEmployee Relations

About the role

Key responsibilities & impact

Team Leadership & Management: Direct line management of the People Advisory team. You will coach, mentor, and develop team members, managing workloads and ensuring the team hits its service delivery goals.
Escalation & Complex Advisory: Act as the senior escalation point for multi-stranded or high-risk employee enquiries.
Process Excellence: Own and drive the continuous improvement of broad People processes, partnering with CoEs to ensure efficiency, scalability, and an exceptional employee experience.
Data & Insights: Analyse team caseloads and people data to identify trends, using these insights to proactively recommend proactive interventions, training, or policy updates to People Partners.
Stakeholder Management: Build strong, trusting relationships with senior leaders and cross-functional teams, ensuring the Advisory function aligns with wider business objectives.
Risk Mitigation & Quality Assurance: Establish quality control checks across team caseloads to ensure advice aligns with current employment law, internal policies, and regulatory standards, minimising legal and operational risk.
Audit Readiness & Governance: Ensure all employee data, case notes, and process documentation are meticulously maintained in line with GDPR and internal audit requirements, managing the team’s risk register as required.
Regulated Environment Expertise: Robust knowledge of compliance and risk management practices specific to the Financial Services sector (e.g., FCA/PRA conduct rules and SMCR frameworks).
High Risk-Awareness: A proven track record of handling sensitive, high-risk employee relations cases with discretion, ensuring commercial risk is balanced with a fair employee experience.
Meticulous Record-Keeping: Strong attention to detail regarding data governance, compliance tracking, and maintaining robust audit trails.

Requirements

What you’ll need

Leadership Experience: Proven experience leading, managing, or mentoring a team within a HR/People function, with a track record of developing junior team members.
Advanced Advisory Expertise: Extensive experience in a fast-paced HR/People advisory role, with deep knowledge of UK employment law, HR best practices, and complex case management.
Financial Services Experience: Deep understanding of working within the regulated Financial Services sector.
Process & Change Orientation: Experience in reviewing, refining, and implementing HR processes to improve efficiency and service delivery.
Agility & Organisation: Exceptional ability to prioritise team deliverables and manage competing deadlines in a flexible, fast-paced, and organic environment.
Data Literacy: An analytical mindset with the ability to interpret data sets, spot trends, and translate them into actionable People strategies.
Compliance & Governance: Strong awareness of relevant legislation (such as GDPR) and regulatory frameworks governing the financial sector.
Communication & Influence: Outstanding written and verbal communication skills, with the ability to influence stakeholders and build trust both in person and remotely.
Qualifications: Fully CIPD qualified (Level 5 or 7 preferred), or equivalent demonstrable commercial experience.

Benefits

Comp & perks

Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways.
Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing.”
Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one.
A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core.
Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Life Insurance at 4x your salary.
- 16 hours of paid volunteering time a year.
- Ability to buy or sell annual leave.
- Generous family-friendly policies.
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality