T S W Wordsmith LLC

Account Management Coordinator

T S W Wordsmith LLC

full-time

Posted on:

Origin:  • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $70,000 - $80,000 per year

Job Level

Mid-LevelSenior

About the role

  • Maximize Big Think+ value for partners through partner relations & management (50%)
  • New Partner Onboarding - in coordination with the Partner Services Director (PSD), support new accounts and contacts through the product onboarding process
  • Ad Hoc Partner Services – respond to and manage partner service requests with creativity, flexibility, and proactive strategy
  • Reporting – consistently deliver monthly partnership reports that include current status of partnership, activity data, key insights, and content recommendations
  • Newsletters – create and deploy a Big Think+ bi-monthly partner newsletter that generates ongoing interest in and return visits to the Big Think+ platform
  • Support back-end operations in support of the partner experience (40%)
  • Platform Management – act as the primary contact for all platform-related needs including setting up new B2B accounts, managing user access, and troubleshooting
  • Create and maintain internal account documents and spreadsheets that are used across teams
  • Internal Collaboration – join one-on-ones to review weekly agendas, join weekly check-ins with sales directors, and attend various internal meetings
  • Support renewal opportunities to hit renewal revenue goal (10%)
  • Communications – in coordination with PSD, help inform the renewal business cases for our partners and provide value-added updates to partners
  • Call Prep – provide internal stakeholders with a prep document 24 hours in advance of any partner call
  • Pipeline Management – review partners on a weekly basis and provide support with call notes and in handling next steps as needed

Requirements

  • Previous work experience in a customer-facing role
  • Excellent written and verbal communication skills
  • Strong organizational skills, attention to detail, and the ability to meet deadlines
  • Strong technical problem-solving skills: you learn new web platforms and applications quickly and are comfortable teaching those skills to others
  • Fluent in Google Suite and Microsoft Office products (Docs/Word, Powerpoint/Slides and Excel/Sheets)