T S W Wordsmith LLC

Account Manager

• Maximize Big Think+ value for partners through partner relations & management (50%)
• New Partner Onboarding - in coordination with the Partner Services Director (PSD), support new accounts and contacts through the product onboarding process
• Ad Hoc Partner Services – respond to and manage partner service requests with creativity, flexibility, and proactive strategy
• Reporting – consistently deliver monthly partnership reports that include current status of partnership, activity data, key insights, and content recommendations
• Newsletters – create and deploy a Big Think+ bi-monthly partner newsletter that generates ongoing interest in and return visits to the Big Think+ platform
• Support back-end operations in support of the partner experience (40%)
• Platform Management – act as the primary contact for all platform-related needs including setting up new B2B accounts, managing user access, and troubleshooting
• Create and maintain internal account documents and spreadsheets that are used across teams
• Internal Collaboration – join one-on-ones to review weekly agendas, join weekly check-ins with sales directors, and attend various internal meetings
• Support renewal opportunities to hit renewal revenue goal (10%)
• Communications – in coordination with PSD, help inform the renewal business cases for our partners and provide value-added updates to partners
• Call Prep – provide internal stakeholders with a prep document 24 hours in advance of any partner call
• Pipeline Management – review partners on a weekly basis and provide support with call notes and in handling next steps as needed

Account Management Coordinator