T S W Wordsmith LLC

Director

• Report to the Chief Revenue Officer and serve as the primary point of contact for Big Think Media partnerships
• Manage client expectations throughout the project lifecycle
• Deliver best-in-class service to drive renewals and increase project profitability
• Partner with the social team to ensure each project meets client objectives and KPIs
• Create and manage project timelines to ensure on-time delivery
• Liaise with creative teams to track deadlines for deliverables, feedback, and launches
• Oversee the Partner Services team to ensure smooth operations and empower team members to excel
• Provide day-to-day support on project needs
• Develop scalable processes for new partnership products and opportunities

Director of Partnership Services

Business Development Rep

• Sell – Use email, LinkedIn, and phone outreach to sell potential clients on the value of speaking with Big Think+
• Prospect – Research and strategize how to market Big Think+ to companies
• Organize – Build organizational and time management skills as you maintain a territory, manage your outreach pipeline, and track communication with Salesforce.com
• Collaborate – Work with our Directors and leadership team to help manage the sales pipeline and achieve revenue goals

Business Development Associate

Producer

• Serve as creative lead for key partnership campaigns - with a focus on non-profit organizations creating social change content
• Provide creative input into partnership proposals, where needed
• Analyze performance data and use it to inform creative decisions
• Use client management skills to act as a liaison between our partners and internal team
• Oversee the creative execution of all content products - including videos, written articles, social content, content hubs, events - and provide feedback and guidance to team members
• Review story treatments, storyboards, and pre-production deliverables
• Keep teams in sync with the proposed timelines, brand guidelines, and project budgets
• Collaborate with the Publishing team to integrate best practices and insights into future work
• Anticipate partner feedback and goals, and adjust strategy accordingly
• Constantly be looking to innovate and bring fresh, creative ideas to the table
• Assess and respond to difficult partner feedback with a positive, solution-focused mindset

Supervising Creative Producer

Account Manager

• Maximize Big Think+ value for partners through partner relations & management (50%)
• New Partner Onboarding - in coordination with the Partner Services Director (PSD), support new accounts and contacts through the product onboarding process
• Ad Hoc Partner Services – respond to and manage partner service requests with creativity, flexibility, and proactive strategy
• Reporting – consistently deliver monthly partnership reports that include current status of partnership, activity data, key insights, and content recommendations
• Newsletters – create and deploy a Big Think+ bi-monthly partner newsletter that generates ongoing interest in and return visits to the Big Think+ platform
• Support back-end operations in support of the partner experience (40%)
• Platform Management – act as the primary contact for all platform-related needs including setting up new B2B accounts, managing user access, and troubleshooting
• Create and maintain internal account documents and spreadsheets that are used across teams
• Internal Collaboration – join one-on-ones to review weekly agendas, join weekly check-ins with sales directors, and attend various internal meetings
• Support renewal opportunities to hit renewal revenue goal (10%)
• Communications – in coordination with PSD, help inform the renewal business cases for our partners and provide value-added updates to partners
• Call Prep – provide internal stakeholders with a prep document 24 hours in advance of any partner call
• Pipeline Management – review partners on a weekly basis and provide support with call notes and in handling next steps as needed

Director of Partnership Services

Business Development Associate

Supervising Creative Producer

Account Management Coordinator