Chief of Staff
Henry Schein
Job Level
SeniorLead
About the role
- Drive the successful adoption and implementation of new strategic initiatives across multiple projects
- Take full accountability for performance, outcomes, and delivery excellence at scale
- Remove roadblocks proactively, applying executive discretion to safeguard progress and timelines
- Define the technical vision, set benchmarks, and establish standards supported by data-driven insights
- Troubleshoot complex solution challenges and steer strategic technology decisions
- Contribute to product and feature development and publish whitepapers, blogs, and thought leadership content
- Apply structured analytical thinking to diagnose and resolve high-impact business and technical issues
- Build trusted, win-win partnerships across the business and client landscape and influence senior decision-makers
- Coach, mentor, and inspire teams; mentor Solution Engineers on account management best practices
- Take direct responsibility for strategic account management, ensuring client satisfaction, retention, growth, and upsell opportunities
- Track account health metrics, adoption KPIs, and satisfaction scores and provide actionable insights
Requirements
- Bachelor’s degree in Computer Science, Engineering, Business, or a related field
- 10+ years of experience in solution engineering, consulting, or technology leadership roles
- Proven expertise in digital banking, SaaS, or fintech environments
- Demonstrated success in strategic account management, including developing senior client relationships, driving adoption, and delivering measurable commercial impact
- Proven ability to mentor and guide Solution Engineers in account management and client engagement
- Exceptional problem-solving and decision-making skills
- Excellent communication and executive presence; experience influencing C-level stakeholders and publishing thought leadership
- Strong collaboration skills and ability to build trust across diverse teams
- Ability to travel as required
