Moneythor

Technical Account Manager

• Drive the successful adoption and implementation of new strategic initiatives across multiple projects
• Take full accountability for performance, and outcomes, ensuring delivery excellence at scale
• Troubleshoot complex solution challenges and steer strategic technology decisions
• Apply structured, analytical thinking to diagnose and resolve high-impact business and technical issues
• Build trusted, win-win partnerships across the business and client landscape
• Lead with a growth mindset—coaching, mentoring, and inspiring teams through challenges
• Track account health metrics, adoption KPIs, and satisfaction scores to continuously optimize the client experience
• Actively promote, upsell, and expand business opportunities across managed accounts

APAC Technical Account Manager – Hybrid

Solutions Engineer

• Own, drive and project manage requirements and deliverables around pre-sales, solution implementation, ongoing professional services, and client-retention activities.
• Provide operational, technical and strategic expertise to execute Moneythor’s client-facing activities.
• Responsible for assisting our digital banking prospects and existing clients by addressing their ongoing technical & functional questions or issuers.
• Act as a solution expert and technical go-to person for our client success and sales organizations.
• Play an evangelist role with our clients on the existing and/or new features of the solution.
• Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability.
• Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members.
• Understand and analyse clients’ business & technical requirements, and help implement, test, package, deploy the Moneythor solution and ensure timely and accurate deliveries.
• Leverage technologies such as JavaScript, HTML/CSS, SQL and Java among others to assist our clients.
• Maintain in-depth understanding of the Moneythor solution and provide vetted, impactful customer feedback to the product team.
• Use a case tracking system to manage information, questions and answers for every client-driven request.
• Maintain expert professional knowledge about the market, technologies and developments in the digital banking industry.
• Respond to service disruptions/incidents as part of our internal incident procedures.
• Ensure accurate and timely completion of all projects and requests.
• Report into VP Success & Support and collaborate with business development, product, and engineering teams.

Solution Engineer

• Drive the successful adoption and implementation of new strategic initiatives across multiple projects
• Take full accountability for performance, outcomes, and delivery excellence at scale
• Remove roadblocks proactively, applying executive discretion to safeguard progress and timelines
• Define the technical vision, set benchmarks, and establish standards supported by data-driven insights
• Troubleshoot complex solution challenges and steer strategic technology decisions
• Contribute to product and feature development and publish whitepapers, blogs, and thought leadership content
• Apply structured analytical thinking to diagnose and resolve high-impact business and technical issues
• Build trusted, win-win partnerships across the business and client landscape and influence senior decision-makers
• Coach, mentor, and inspire teams; mentor Solution Engineers on account management best practices
• Take direct responsibility for strategic account management, ensuring client satisfaction, retention, growth, and upsell opportunities
• Track account health metrics, adoption KPIs, and satisfaction scores and provide actionable insights