FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success and technical support within the digital banking sector, leveraging strong skills in JavaScript, HTML, SQL, and web development to enhance client implementations and drive platform adoption.
Highest-signal resume keywords
Customer Success ManagementJavaScript DevelopmentHTML CustomizationSQL Database ManagementClient Relationship Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaScriptHTMLSQLWeb DevelopmentDatabase TechnologiesTechnical SupportProject ImplementationPre-Sales ActivitiesSolution DeliveryClient-Facing Analysis
Soft Skills
Excellent Communication SkillsAutonomous Work StyleAnalytical ThinkingProblem-SolvingAdvocacy
Tools & Technologies
Case Tracking System
Industry Keywords
Digital BankingCustomer SuccessTechnical ExpertiseClient RetentionMarket Knowledge
Tech Stack
Tools & technologiesJavaJavaScriptSQL
About the role
Key responsibilities & impact- Provide strategic, operational and deep technical expertise to execute Moneythor’s Customer Success vision.
- Provide assistance to our digital banking clients and address their ongoing technical & functional questions.
- Act as technical go-to person for our customer success organization.
- Leverage your deep HTML, JavaScript, Web development, SQL, and Java skills to customize our clients' implementations.
- Play an evangelist role with our clients on the existing and/or new features of the solution.
- Maximize platform adoption/engagement and drive new business growth through greater advocacy and reference-ability.
- Understand and analyze client business requirements, and help implement, test, package and ensure the timely and accurate solution delivery.
- Partner with business development, product, and engineering teams in pre-sales, onboarding, and client-retention activities.
- Maintain in-depth understanding of our platform and provide vetted, impactful customer feedback to the product team.
- Use a case tracking system to manage information, questions and answers for every client-driven request.
- Identify potential opportunities to extend our relationship with clients and ensure that these are passed on to the appropriate team members.
- Maintain expert professional knowledge about the market and developments in the digital banking industry.
- Respond to service disruptions/incidents as part of our internal incident procedures.
- Ensure accurate and timely completion of all projects and requests.
Requirements
What you’ll need- 5+ years of experience working in a CSM/Solution Engineer role, or as a client-facing technical and business analyst with involvement in project implementation, pre-sales and support activities.
- Hands-on technical experience with JavaScript, HTML, Java, SQL, Web and database technologies.
- Excellent written and oral communication skills.
- Ability to work on multiple client accounts in autonomy with little or no management oversight.
Benefits
Comp & perks- Travel to client and prospect offices within the region
