About the role
- Engage customers with our travel services and products (i.e., travel supplies, luggage) for an easier travel experience
- Assist customers through TSA Precheck, passport photos, or by initiating background checks and other services for various federal or state programs
- Verify customer identity, scan required documents into database system, take passport photos
- Complete customer fingerprint images, biometric & data capture processes and paperwork
- Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
- Support other areas of the store during your 8-10 week onboarding period
- Be flexible to perform other duties as assigned or needed in the store
Requirements
- 18 years of age or older and must be a U.S. citizen
- Able to work a flexible schedule based on the store’s needs
- Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment
- 1+ years customer service-related experience
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously
- Staples does not sponsor applicants for work visas for this position
- Generous paid time off, consistent hours/shifts, weekly pay and career growth opportunities
- $250 award upon successfully completing the full vetting process
- Opportunity for full-time or part-time hours depending on the specific store’s opening(s)
- Associate discounts on in-store and online merchandise, services and warranty plans
- Discounts at hundreds of retailers, restaurants and more
- 401(k) plan with a company match
- Dental and vision insurance; full-time associates are also eligible for medical
- And many more benefits
- Compensation based on qualifications and experience
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
biometric data capturedocument scanningfingerprintingpassport photo processingMicrosoft Office proficiency
Soft skills
customer serviceconflict managementcooperationflexibilityintegrity