Senior Director, Account Executives – Customer Development
Lyra Health
Assistant Store Manager
Staples Promotional Products
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Drive sales, services and customer engagement in the store and ensure the store is ready for business
- Establish customer relationships that build loyalty and provide total solutions to meet customer needs
- Guide the team to be positive, inclusive, and collaborative while helping customers achieve their goals
- Provide strong leadership in community, customer service, sales, and team development
- Ensure the store culture embodies Staples values and its commitment to the community
- Develop a high-performing team focused on exceptional store experience, consultative selling, driving conversions and providing total solutions
- Develop team through coaching, training, and role playing
- Attain sales and services goals, profit margin targets and execute store operations
- Establish business cadence for sales readiness and provide direction for merchandising opportunities
- Assist with delegating operational tasks in partnership with the GM and share responsibility for store operations and cost control
- Act as Floor Leader and champion company initiatives, adapting to change and responsibilities
Requirements
- 2+ years managing a sales team in a retail or services industry
- Experience managing and coaching a team in a customer-centric, solutions-based environment
- Must be able to engage and speak to customers and understand their needs
- Strong communication, organization, planning and adaptive to changing business priorities
- Review results against business goals and strategies and deliver plans for growth and improvement
- Manage conflict in a reasonable, nonconfrontational and cooperative manner
- Ability to act with honesty and integrity regarding customer and business information
- Ability to work cooperatively in a high paced and sometimes stressful environment
- Ability to lift/move materials in the 10 - 50 pound range, climb ladders, stand and walk continuously
- Preferred: Experience using financial metrics to track sales progress to drive profitable sales and margins
- Preferred: Ability to network and engage with the community
- Staples does not sponsor applicants for work visas for this position.
