Senior Director, Account Executives – Customer Development
Lyra Health
Job Level
JuniorMid-Level
About the role
- Oversee all assigned contract renewals to ensure timely and accurate execution
- Own contract processes including renewal management, quote creation, Salesforce opportunity records, forecasting outcomes and tracking signature progress
- Identify opportunities to expand Encircle’s footprint as part of the renewal process
- Identify opportunities to sell new products to current customers
- Leverage platform data to run campaigns to create new product pipeline or expansion revenue
- Work with the CSM team to identify at-risk accounts and put together strategies to secure renewals
- Establish and maintain effective, cooperative relationships with customers via phone and email, including objection-handling and problem-solving
- Deliver demonstrations of the Encircle platform to existing customers
- Partner with Revenue and GTM leadership on uncovering value, trends and opportunities
- Achieve quota targets
Requirements
- Self starter with a knack for problem solving
- 2+ years experience in a customer-facing role such as an account executive or account manager
- Previous B2B SaaS experience
- YOY success exceeding quota targets
- Can tackle objections with ease and close deals
- Ability to handle multiple priorities and manage customer expectations
- Excellent planning, organizational, and time management skills
- Good communication skills (verbal and written) with customers and internal stakeholders
- Experience with software tools like Salesforce, Churn Zero, G-Suite, etc
