Senior Director, Account Executives – Customer Development

Lyra Health

full-time

Posted on: 9/10/2025

Origin: • 🇺🇸 United States

✨ AI Apply

💰 $240,700 - $290,875 per year

Senior

About the role

Lead, coach, and scale a high-performing team of post-sale Account Executives focused on renewals, upsells and cross-sells
Define and drive the expansion and retention strategy across customer segments
Collaborate with Customer Success, GTM Ops, Marketing, and Product teams to ensure aligned customer experiences and coordinated growth plans
Own and forecast renewal and expansion revenue metrics, delivering against quarterly and annual targets
Create scalable processes for pipeline development, account planning, and contract negotiations
Analyze customer health data, product usage trends, and market insights to optimize AE activities
Partner with CSOps to develop tools, playbooks, and reporting infrastructure that support efficient execution
Serve as an executive sponsor or escalation point for key accounts as needed
Champion a culture of customer value, team accountability, and continuous improvement

10+ years of experience in customer-facing revenue roles (Account Management, Customer Success, or Sales)
8+ years of people leadership experience, including managing senior-level AEs
Demonstrated success in driving renewals and expansion within existing accounts
Strategic thinker with strong execution ability—comfortable working at both 30,000 feet and in the weeds
Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations
Experience working cross-functionally in a matrixed organization
Expertise in CRM (e.g., Salesforce), customer success tools (e.g., Gainsight), and BI/reporting platforms
Preferred: Experience in B2B healthcare companies
Preferred: Background in building or scaling post-sale commercial organizations
Preferred: Track record of successfully leading teams through change and transformation