Encircle

Operations

• Own the data, insights, and operational rigor behind retention, expansion, and predictable customer revenue
• Model renewal and expansion outcomes, including pipeline coverage, deal velocity, and conversion rates by segment
• Maintain accurate renewal and expansion forecasts
• Identify early warning indicators for churn and downgrade risk
• Design and maintain customer health and churn scoring frameworks
• Ensure health scores account for company size, use case, seasonality, product usage, CSM engagement, sentiment, and competitive intelligence
• Deliver weekly and monthly executive insights
• Build and maintain standardized performance scorecards for CSMs and Account Managers
• Identify upsell and cross-sell opportunities using usage, engagement, and intent data
• Ensure clean, scalable handoffs between AE → CSM → AM
• Optimize how Salesforce, Gong, and ChurnZero are used across CS and AM teams

Customer Operations Manager

Frontend Engineer

• Work cross-functionally with our product and design team to understand the problem to be solved and lead efforts to define how to solve that problem.
• Join a results-driven Agile team to implement features, fix bugs, and refactor code where necessary.
• Understand how our product works and how to test it.
• Design and implement automated tests in our CI pipeline to ensure your code is safe to run in production.
• Focus on continuous improvement and utilize your professional development budget.
• Investigate custom components and optimize code to help scale product for long-term growth.
• Work with developers, QA, product, and design providing two way feedback to create the best field documentation platform for restoration contractors.
• Continue to broaden your skills in areas of our product that are critical to our rapidly growing customer base.

Senior Web Developer

Content Marketing Manager

• Own the creation of content that supports prospects and customers from awareness through decision and expansion
• Manage the creation of the full Launch Bill of Materials, including: Blogs and launch content, Product overviews and solution pages, Sales decks and customer-facing assets
• Own the capture and creation of authentic customer stories that reinforce Encircle’s value
• Partner closely with Growth and Lifecycle teams to support pipeline and expansion
• Own the maintenance and governance of Encircle’s core sales and customer-facing content library

Customer Operations Manager

Senior Web Developer

Marketing Manager – Product & Content