Account Manager

Encircle

Account Manager responsible for driving growth and expansion in property insurance SaaS. Collaborating with Customer Success team to enhance customer experience and meet targets.

Posted 6/1/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$78,000 - CA$90,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

contract managementquote creationsales forecastingdata analysisproduct demonstrationspipeline managementobjection handlingquota achievementcustomer retention strategies

Soft Skills

communication skillsorganizational skillstime managementrelationship buildingstrategic thinkingproblem-solvingcollaborationcustomer serviceadaptability

Tools & Technologies

SalesforceChurn ZeroG-Suite

Industry Keywords

B2B SaaScustomer success managementcontract renewalsrevenue growthsales opportunities

About the role

Key responsibilities & impact

Oversee all assigned contract renewals to ensure timely and accurate execution
Own contract processes, including renewal management, quote creation, salesforce opportunity records, forecasting outcomes and tracking progress of signature
Identify opportunities to expand Encircle’s footprint as part of the renewal process
Identify opportunities to sell new products to our current customers
Leverage platform data to run campaigns to create new product pipeline or expansion revenue
Work with the CSM team to identify at-risk accounts and put together a strategy to secure the renewal, as needed
Establish and maintain effective, cooperative working relationships with customers, both via phone and email
Develop a thorough understanding of our products to deliver demonstrations of the Encircle platform to existing customers
Partner with Revenue and GTM leadership on uncovering value, trends and opportunities

Requirements

What you’ll need

2+ years experience in a customer-facing role such as an account executive or account manager
Previous B2B SaaS experience
YOY success exceeding quota targets
Ability to tackle objections and close deals
Ability to handle multiple priorities and manage customer expectations
Excellent planning, organizational, and time management skills
Good communication skills (verbal and written) with customers and internal stakeholders
Experience with software tools like Salesforce, Churn Zero, G-Suite, etc

Benefits

Comp & perks

Flexible hours
Self-managed vacation
Trust to manage your time
Work where you’re most productive
Access to our collaboration hub in Kitchener
Support for learning and career development
Full human well-being inside and outside of work