Accounts Receivable Manager
Eve
ERP
Accounts Receivable Specialist
Staples Promotional Products
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERPOracle
About the role
- Collect cash for open Accounts Receivable
- Follow up regularly with customers until a payment resolution is received
- Escalate to the Team Lead when problems or concerns arise
- Research Accounts Receivable issues and reconcile payment remittances
- Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
- Adhere to collection strategies and complete tasks (on account cash, escalations, credit review) within expected SLA
- Promptly resolve billing and Accounts Receivable issues and identify opportunities for process improvement
- Perform root cause analysis on customer issues independently
- Negotiate significantly past due balances via payment plans or settlement processes
- Communicate with customer Accounts Payable Supervisors, Managers and Directors independently
- Partner with finance and business teams to drive profitability and growth
Requirements
- 2+ years' experience in B2B Credit and Collections
- Associates or Bachelors Degree in Business Management or Finance (preferred)
- Use of Collection Software (Webcollect, Getpaid etc.) (preferred)
- Understanding of Accounting Principles (preferred)
- Understanding of Credit Management processes (preferred)
- Proficiency in Microsoft suite and O365 (preferred)
- Large ERP Experience (Oracle, SAP etc.) (preferred)
- Actively work to understand customer ordering platforms and how billing is integrated into that platform
- Plan and organize work to meet Service Level Agreements, Goals and Objectives
- Effectively communicate with external Staples customers regarding past due invoices
- Customer service approach to collections
- Promote collaborative relationships between Collections and internal teams (Sales and Customer Service)
- Good analytical skills
- Ability to assess a problem and promptly resolve or escalate accordingly
- Basic to Intermediate skills in Excel
- Excellent written and verbal skills
- Time management and organizational skills
- Ability to coordinate with other internal departments
