Staples Promotional Products

Key Account Executive, Healthcare

Staples Promotional Products

full-time

Posted on:

Origin:  • 🇺🇸 United States • North Carolina

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Responsible for driving account growth and profitability strategy by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories
  • Drive sales at sites and with Power users; map an account growth strategy and team with category experts to penetrate and grow accounts
  • Engage contacts remotely by phone, video, face to face, and utilizing digital tools
  • Utilize prescribed selling tools to prioritize activities and drive efficiency, and to document customer engagement and information (ex: Prioritized Insights and SFDC)
  • Lead Key Account selling team (category experts, site development, CSM, sales engineers) to execute account growth plan
  • Collaborate with Revenue Management Team on specific opportunities to make discretionary pricing decisions and pass BPIs based on contract language
  • Exhibit high level of business acumen and sales methodologies to discover incremental opportunities and align with customer vision and initiatives (ex: I&D, sustainability, HR)
  • Support product selection and standardization of SA.com product assortments
  • Engage CSM to manage customer experience and complete customer maintenance requests
  • Profitably grow book of business by hunting programmatic and transactional opportunities at the master account level across all categories and drive sales through program compliance at all account sites
  • Establish and maintain business management relationships with senior executive team members within customer base
  • Drive incremental sales and profitability and create growth strategy based on customer needs
  • Execute strategies defined by Senior Leadership Team and integrate feedback from customers into sales approach
  • Provide Staples solutions and value to customer challenges; provide critical feedback from customers to leadership and support teams
  • Manage account assortment and pricing; communicate and work closely with internal partners such as Revenue Management, Category Specialists, and Support teams
  • Communicate with prospects and customers daily in a professional manner, displaying high level of business acumen

Requirements

  • Strong drive and a desire to win
  • Strong aversion to complacency
  • Proven ability to view rejection as a learning opportunity and double down on next best actions
  • Experience and proven track record of managing programs or business development
  • Ability to interface at customer’s most senior levels
  • Strong ability to develop and deliver presentations face to face and virtually
  • Consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
  • Ability to set targets, design customer growth plans and work with product category sales team members
  • Strong business, financial, operations and technology acumen
  • Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Staples value proposition
  • Ability to function independently with minimal daily supervision
  • Negotiating: Individual will oversee pricing negotiations for specific sales opportunities
  • Lead Team selling: Individual will be responsible for coordinating and executing account planning processes in conjunction with category experts and customer experience teams
  • Adaptable to change
  • 4-6 years successful sales experience
  • 4-6 years experience in Office Supplies including facility and breakroom, technology products, business furniture, print and promotional products
  • 3+ years experience in Microsoft Office and other basic software tools
  • 4-6 years experience in consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
  • High school diploma or GED
  • Preferred: Proficient in Microsoft Office and other basic software tools
  • Preferred: Worked cross-functionally in a large, complex company
  • Preferred: Prior account management and prospecting experience with Fortune 1000 accounts
  • Preferred: Had responsibility for a sales budget and track record of exceeding quota
  • Preferred: Managed a complex deal shaping from start to finish
  • Preferred: Experience with business-to-business sales process
  • Preferred: Had responsibility to retain and grow accounts
  • Preferred: Bachelor’s degree
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