Responsible for driving account growth and profitability strategy by securing incremental and renewal contractual commitments from Economic Buying Influences (EBIs) and Technical Buying Influences (TBIs) across all categories
Drive sales at sites and with Power users; map an account growth strategy and team with category experts to penetrate and grow accounts
Engage contacts remotely by phone, video, face to face, and utilizing digital tools
Utilize prescribed selling tools to prioritize activities and drive efficiency, and to document customer engagement and information (ex: Prioritized Insights and SFDC)
Lead Key Account selling team (category experts, site development, CSM, sales engineers) to execute account growth plan
Collaborate with Revenue Management Team on specific opportunities to make discretionary pricing decisions and pass BPIs based on contract language
Exhibit high level of business acumen and sales methodologies to discover incremental opportunities and align with customer vision and initiatives (ex: I&D, sustainability, HR)
Support product selection and standardization of SA.com product assortments
Engage CSM to manage customer experience and complete customer maintenance requests
Profitably grow book of business by hunting programmatic and transactional opportunities at the master account level across all categories and drive sales through program compliance at all account sites
Establish and maintain business management relationships with senior executive team members within customer base
Drive incremental sales and profitability and create growth strategy based on customer needs
Execute strategies defined by Senior Leadership Team and integrate feedback from customers into sales approach
Provide Staples solutions and value to customer challenges; provide critical feedback from customers to leadership and support teams
Manage account assortment and pricing; communicate and work closely with internal partners such as Revenue Management, Category Specialists, and Support teams
Communicate with prospects and customers daily in a professional manner, displaying high level of business acumen
Requirements
Strong drive and a desire to win
Strong aversion to complacency
Proven ability to view rejection as a learning opportunity and double down on next best actions
Experience and proven track record of managing programs or business development
Ability to interface at customer’s most senior levels
Strong ability to develop and deliver presentations face to face and virtually
Ability to set targets, design customer growth plans and work with product category sales team members
Strong business, financial, operations and technology acumen
Ability to analyze customer data, business, and industry trends to create tailored solutions for customers based upon Staples value proposition
Ability to function independently with minimal daily supervision
Negotiating: Individual will oversee pricing negotiations for specific sales opportunities
Lead Team selling: Individual will be responsible for coordinating and executing account planning processes in conjunction with category experts and customer experience teams
Adaptable to change
4-6 years successful sales experience
4-6 years experience in Office Supplies including facility and breakroom, technology products, business furniture, print and promotional products
3+ years experience in Microsoft Office and other basic software tools
4-6 years experience in consultative selling, solutions selling, insight selling, negotiation and advanced client management skills
High school diploma or GED
Preferred: Proficient in Microsoft Office and other basic software tools
Preferred: Worked cross-functionally in a large, complex company
Preferred: Prior account management and prospecting experience with Fortune 1000 accounts
Preferred: Had responsibility for a sales budget and track record of exceeding quota
Preferred: Managed a complex deal shaping from start to finish
Preferred: Experience with business-to-business sales process
Preferred: Had responsibility to retain and grow accounts