EHR Deficiency Analyst
OhioHealth
Accounts Receivable Specialist
Staples Promotional Products
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage a portfolio of delinquent accounts, ensuring timely collection of payments
- Communicate effectively with customers to resolve delinquent accounts and provide payment plans
- Negotiate payment arrangements with customers while adhering to company policies
- Track and document customer interactions and payment commitments
- Provide guidance and support to junior staff in handling complex collection cases
- Collaborate with other departments to resolve billing disputes and clarify account status
- Maintain accurate and up-to-date records of collection activities
- Implement strategies to increase the effectiveness of the collection process
- Manage a moderate to large volume of accounts and troubleshoot/resolve complex payment issues while ensuring compliance with company policies and procedures
Requirements
- High school diploma or GED
- Minimum of 3 years of relevant experience in collections, customer service, or a related field
- Experience in using customer management software
- Familiarity with Microsoft Office Suite
- Strong communication skills, both verbal and written
- Excellent negotiation skills and ability to manage difficult conversations respectfully and empathetically
- Strong problem-solving skills and sound decision-making
- Strong attention to detail and accuracy in documentation and data entry
- Highly organized and able to manage multiple tasks effectively in a fast-paced environment
- Ability to work independently and contribute to a collaborative team environment
- Customer-focused attitude with professionalism and integrity
- Preferred: Experience with negotiation and conflict resolution in a customer-facing environment
- Preferred: Knowledge of collections regulations, such as the Fair Debt Collection Practices Act (FDCPA)
- Preferred: Experience in a call center or high-volume collections environment
