Manage a book of primarily high-touch accounts with large sales potential, typically ranging from $100,000 to $350,000 in annual revenue.
Drive sales results for assigned accounts by penetrating all facilities categories of products and securing contractual commitments when applicable.
Grow and retain sales and profitability by cultivating strong relationships with Economic, Technical, and User Buying Influences.
Implement and ramp wins by driving compliance to new and existing programs across all customer sites and power users.
Coordinate with Account Managers and Customer Service teams to fulfill customer maintenance requests and renew dispenser and brewer contracts as needed.
Create and maintain account maps to understand customer needs, build strategic growth plans, and identify new opportunities within accounts.
Oversee pricing negotiations for specific sales opportunities, making discretionary pricing decisions based on contract knowledge and assessment of future spend potential.
Utilize enablement tools to keep customer data updated, maintain a healthy sales pipeline, and advance opportunities as they progress.
Analyze account base to identify growth opportunities and provide alternative products and services to improve profitability.
Communicate and coordinate with internal teams, pricing, and various levels of customer organizations to ensure exceptional service and results.
Requirements
Proven experience in program or account management, with a strong record of driving sales and revenue growth.
Solid knowledge of facility and breakroom products, along with industry trends.
Proficiency in Microsoft Office and other essential software tools.
Ability to interface confidently with senior-level customer contacts and deliver impactful presentations.
Expertise in consultative, solutions, and insight selling, advanced client management, and negotiation.
Skill in setting ambitious targets, designing growth plans, and collaborating with product category sales teams.
Strong business, financial, operations, and technology acumen.
Ability to analyze customer data and industry trends to create tailored solutions based on Staples’ value proposition.
Capacity to function independently with minimal supervision and manage multiple priorities effectively.
Demonstrated success in developing and delivering presentations and driving program compliance.
Benefits
Inclusive culture with associate-led Business Resource Groups