Staff Outsource Solutions

Customer Success Manager

• Lead client onboarding ensuring new clients have a seamless start, from contract handover to first placement.
• Provide proactive account management and ongoing support, maintaining regular communication with active clients.
• Collaborate with recruitment and operations teams to ensure high-quality staffing delivery and service consistency.
• Monitor client satisfaction and gather feedback or testimonials to highlight success stories.
• Identify upselling or cross-selling opportunities within active accounts.
• Reconnect with previous clients to explore new staffing opportunities and rebuild relationships.
• Track key account metrics (e.g., retention, fill rates, satisfaction scores) and provide reports to management.
• Act as a client advocate internally, ensuring their needs are represented and met.

Accountant

• Remote position
• Integral part of client's accounting operations supporting monthly close, financial reporting, and technical accounting processes
• Prepare month-end journal entries and reconciliations in accordance with US GAAP and company policies
• Perform trend analysis on balance sheet and income statement accounts, providing explanations for fluctuations
• Drive process improvements and automation initiatives to increase efficiency and strengthen internal controls
• Support annual financial statement and statutory audits, ensuring timely and accurate deliverables
• Assist in the preparation of quarterly and annual financial statements and related disclosures
• Collaborate with cross-functional teams including FP&A, FinOps, Tax, Legal, IT, HR, Payments, and Facilities
• Assist in implementing new accounting policies and maintaining proper documentation
• Handle ad-hoc accounting requests and projects as needed

Senior Accountant

Marketing

• Develop and execute marketing campaigns that align with the company's goals and target audience.
• Create engaging content for various platforms, including social media, website, email, and more.
• Monitor trends, analyze market data, and gather insights to refine marketing strategies.
• Collaborate with cross-functional teams to ensure consistent messaging and branding.
• Manage and optimize digital marketing efforts, including SEO, SEM, and social media advertising.
• Plan and coordinate events, webinars, and other promotional activities.
• Utilize analytics tools to track and report on the performance of marketing campaigns.
• Stay up-to-date with industry developments and emerging marketing trends.
• Assist in creating marketing materials, presentations, and sales collateral.
• Contribute to the development of the marketing budget and allocate resources effectively.

Customer Success Manager

Senior Accountant

Marketing Specialist