St. Jude Children's Research Hospital - ALSAC

Associate

• Build and develop relationships with volunteer coordinators and donors through phone, email, chat, text, and social media
• Provide support to donors, prospects, volunteers, businesses, and organizations for St. Jude fundraising efforts
• Resolve donor questions, complaints, and account-service issues while maintaining donor and volunteer relationships
• Negotiate and re-establish donor commitments and support completion of scheduled fundraising events
• Educate and train donors and volunteers on donation options, fundraising campaigns, and events
• Assist with marketing research, special programs, and test programs; collect and document donor and volunteer feedback
• Monitor feedback trends affecting fundraising events and programs and report trends to leadership
• Maintain accurate records and documentation in internal and external call-center software systems
• Research database, internet, and intranet information; process special requests and manage assigned email inboxes
• Troubleshoot and navigate online and offline fundraising channels
• Monitor ALSAC source codes and maintain donor files, including confidential information
• Handle donor account-service calls while meeting department call-abandonment and error-rate standards
• Assist with training initiatives and handle escalated calls
• Participate in Enterprise Contact Center operations, including possible additional shifts during nights, weekends, holidays, and peak periods

Associate III – ECC Enterprise Support

Attorney

• Provide high-level, strategic legal advice and counseling on technology transactions and other matters assigned by senior legal leadership
• Draft and revise technology agreements, including master services agreements, terms and conditions, click-through terms, end user license agreements, data processing agreements, privacy policies, AI/ML agreements, cloud computing and SaaS agreements, and service level agreements
• Learn and support ALSAC legal needs involving fundraising, charitable registrations, gaming, licenses, grants, insurance, risk management, property, government relations, HR, policies, marketing, research, and special projects
• Identify legal issues and work with internal departments to develop cooperative, efficient, and effective solutions
• Represent ALSAC in dealings with attorneys, vendors, entities, government officials, donors, and other third parties
• Handle higher-level legal issues independently from inception to completion and escalate appropriate matters to supervisors
• Develop industry-specific policies, internal practices, and action plans, and assist with implementation
• Provide timely, complete responses to Legal Department information and research requests
• Document and disseminate legal conclusions to relevant stakeholders
• Maintain and develop expertise regarding laws, regulations, and court decisions affecting fundraising and other areas applicable to ALSAC
• Assist senior legal leaders with legal, managerial, and administrative matters

Attorney III – Technology Transactions

Business Development Rep

• Develop and execute strategies to generate new corporate revenue through acquisition of new corporate partners and expansion of existing relationships
• Build, manage, and maintain a qualified prospect pipeline focused primarily on mid-sized companies
• Identify, cultivate, and close cause marketing, corporate sponsorship, corporate and foundation giving, employee giving, payroll deduction, volunteer engagement, and executive engagement opportunities
• Achieve or exceed assigned revenue goals and KPIs
• Build trusted relationships with business leaders and key decision-makers
• Deliver consultative partnership solutions aligned with corporate objectives and organizational priorities
• Leverage volunteers, internal stakeholders, and community influencers to secure partnership opportunities
• Use research, analytics, and market intelligence to uncover new business opportunities
• Collaborate with Territory teams, Enterprise Sales Leadership, and National Corporate Development teams
• Communicate prospect activity, engagement strategies, and pipeline progress
• Participate in strategy meetings, moves management, forecasting, budgeting, sales planning, and resource allocation
• Coordinate onboarding, activation, and implementation of newly secured corporate partnerships
• Support transition from new business acquisition to long-term account management

Corporate Business Development Advisor

Sales

• The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences while supporting fundraising initiatives.
• Responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels.
• Provide exceptional service through phone, email, chat, text, and social media.
• Efficiently resolve donor inquiries, requests, and complex issues while delivering a positive donor experience.
• Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants.

Associate III – ECC Enterprise Support

Attorney III – Technology Transactions

Corporate Business Development Advisor

Associate III – Sales & Support