Associate III – Sales & Support

St. Jude Children's Research Hospital - ALSAC

Donor Engagement Specialist serving as key ambassador for St. Jude Children's Research Hospital.

Posted 7/30/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in donor engagement, relationship building, and exceptional customer service, with a strong focus on fundraising initiatives and donor stewardship. Proficient in utilizing CRM systems and donor management platforms to enhance donor experiences.

Highest-signal resume keywords

Donor EngagementCustomer ServiceFundraising Campaign SupportBilingual Proficiency in English and SpanishCRM Systems Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fundraising TechniquesSales TechniquesAccount ManagementDonor RelationsCustomer Engagement

Soft Skills

Relationship BuildingCommunication SkillsProblem SolvingConflict Resolution

Tools & Technologies

CRM SystemsDonor Management Platforms

Industry Keywords

NonprofitContact Center OperationsVolunteer EngagementPeer-to-Peer Fundraising

About the role

Key responsibilities & impact

The Donor Engagement Specialist serves as a key ambassador for St. Jude Children's Research Hospital, delivering exceptional donor experiences while supporting fundraising initiatives.
Responsible for building and maintaining relationships with donors, volunteers, event participants, and community partners through multiple communication channels.
Provide exceptional service through phone, email, chat, text, and social media.
Efficiently resolve donor inquiries, requests, and complex issues while delivering a positive donor experience.
Apply fundraising, sales, customer service, and account management techniques to recruit, retain, and cultivate participants.

Requirements

What you’ll need

High School Diploma or GED required.
Minimum of two (2) years of experience in customer service, contact center operations, fundraising, sales, account management, donor relations, or a related field.
Experience working in a nonprofit, fundraising, customer engagement, or call center environment preferred.
Bilingual proficiency in English and Spanish (written and verbal) preferred.
Experience supporting fundraising campaigns, donor stewardship, volunteer engagement, or peer-to-peer fundraising initiatives preferred.
Knowledge of CRM systems and donor management platforms preferred.

Benefits

Comp & perks

Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development
And more