Associate III – ECC Enterprise Support

St. Jude Children's Research Hospital - ALSAC

Enterprise support associate serving St. Jude donors and fundraising volunteers remotely.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and interpersonal skills while effectively managing donor relationships and fundraising efforts. Proficient in communication, negotiation, and data entry within call-center environments, with a commitment to maintaining confidentiality and accuracy.

Highest-signal resume keywords

Customer Service ExperienceCall-Center Data EntryCommunication SkillsNegotiation SkillsBilingual English/Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryFundraising SupportRecord KeepingMarketing ResearchFeedback MonitoringProblem SolvingConfidential Information ManagementCall HandlingSoftware ProficiencySocial Media Knowledge

Soft Skills

Interpersonal SkillsCustomer FocusEffective CommunicationMulti-TaskingDiscretion

Tools & Technologies

Call-Center SoftwareMicrosoft Office OutlookMicrosoft Office WordMicrosoft Office ExcelInternet-Based ApplicationsSocial Media PlatformsMobile ApplicationsTelephony Systems

Industry Keywords

FundraisingVolunteer CoordinationDonor RelationsCustomer SupportSales Experience

About the role

Key responsibilities & impact

Build and develop relationships with volunteer coordinators and donors through phone, email, chat, text, and social media
Provide support to donors, prospects, volunteers, businesses, and organizations for St. Jude fundraising efforts
Resolve donor questions, complaints, and account-service issues while maintaining donor and volunteer relationships
Negotiate and re-establish donor commitments and support completion of scheduled fundraising events
Educate and train donors and volunteers on donation options, fundraising campaigns, and events
Assist with marketing research, special programs, and test programs; collect and document donor and volunteer feedback
Monitor feedback trends affecting fundraising events and programs and report trends to leadership
Maintain accurate records and documentation in internal and external call-center software systems
Research database, internet, and intranet information; process special requests and manage assigned email inboxes
Troubleshoot and navigate online and offline fundraising channels
Monitor ALSAC source codes and maintain donor files, including confidential information
Handle donor account-service calls while meeting department call-abandonment and error-rate standards
Assist with training initiatives and handle escalated calls
Participate in Enterprise Contact Center operations, including possible additional shifts during nights, weekends, holidays, and peak periods

Requirements

What you’ll need

Strong customer focus and interpersonal skills
Ability to speak and write clearly and understandably through phone, email, chat, text, and social media
Proficiency compiling emails, chats, and texts and responding to written inquiries
Ability to understand difficult verbal or written instructions and accurately input information into various software programs
Ability to work with multiple groups and synthesize information into effective verbal communication and reports
Ability to interact effectively with all levels of management
Excellent communication and negotiation skills for building relationships
Ability to handle multiple projects and tasks simultaneously
Ability to use discretion and work with confidential information
Proficiency in computer skills and call-center data entry
Knowledge of Microsoft Office Outlook, Word, and Excel
Knowledge of internet-based applications and mainstream social media products such as Twitter, Facebook, and Skype
Knowledge of mobile devices and mobile applications
Ability to use call-center telephony systems
High school diploma or equivalent
At least 2 years of sales, customer service, and/or call-center experience
Bilingual English/Spanish preferred

Benefits

Comp & perks

Core Medical Coverage: low cost low deductible Medical, Dental, and Vison Insurance plans
401K Retirement Plan with 7% Employer Contribution
Exceptional Paid Time Off
Maternity / Paternity Leave
Infertility Treatment Program
Adoption Assistance
Education Assistance
Enterprise Learning and Development