St. Jude Children's Research Hospital

Registrar

• Maintains Trauma Registry
• Abstracts required information into the Trauma Registry and coordinates the reporting of data to the Department of State Health Services Trauma Registry
• Demonstrates knowledge of procedures necessary for developing and maintaining the trauma registry database
• Facilitates and manages the process for identifying trauma patients in the hospital data system utilizing the EPIC data import
• Identifies issues related to performance improvement and identifies trends
• Prepares data reports for Trauma Committee, M&M, and trauma site visits
• Performs regular data entry quality checks between registry staff
• Provides opportunities and strategies for improvement of registry system and/or services

Trauma Registrar

General

• Supports the Continuous Service Readiness program
• Participates in the internal mock survey program, which includes planning, development of tools, training, conducting mock surveys, reporting findings and follow-up as needed
• Works with leadership to plan, facilitate, participate, and follow-up on findings of consultative surveys.
• Participates in actual unannounced JC/CMS/TxHHS surveys. Role includes preplanning, education, active participation in survey, and required follow-up.
• Participates in conducting annual ICM. Report findings and develop action plans. Monitor metrics on a monthly basis as required.
• Coordinates regulatory educational offerings including internal and external presentations
• Oversee JC Accreditation website and communicate to appropriate audiences. Maintains documents necessary for the system.
• Oversees and coordinates with IS the installation of Accreditation Manager Plus (AMP) site licenses. Provides education and training to the AMP end users. Represents Accreditation in formal and informal settings at TCH and in the healthcare community.
• Represents Accreditation at TCH committee meetings and programs, as assigned.
• Prepares agendas, reports, and minutes as assigned, on time and error-free
• Provide regulatory consulting and analysis services to TCH IDS staff and physicians.
• Serves as TCH liaison to JCR for coordination, scheduling, contracting, and billing of mock survey visits.
• Serves as JCR Advisory Panel representative.
• Communicates with Joint Commission SIG group for questions regarding interpretation of accreditation issues. Inform appropriate parties of SIG ruling.
• Actively commits to the on-going development of self and maintain current knowledge of accreditation and regulatory standards.
• Develops regulatory articles and newsletters for the organization error free and on time
• Develops presentations with style, accuracy and professionalism as evidenced by error free presentation. Includes not only power point but written material as well.
• Maintains up to date knowledge of JC/CMS/TxHHS regulations for all applicable programs, as evidenced by direct observation by leadership.
• Conducts consultative mock surveys independently throughout the IDS. Evidenced by direct observation of leadership and customer feedback.
• Participation in other departmental operations.
• Provide input related to the development of the operating budget.
• Acts as a Facilitator or Team Leader on projects as assigned.
• Conducts special projects as assigned at the direction of leadership

Accreditation Specialist

Manager

• Lead & Strategize: Oversee guest services across all patient care lobbies, ensuring exceptional experiences and operational efficiency.
• Shape the Program: Contribute to strategic planning, define SOPs, and implement new initiatives that elevate patient and family satisfaction.
• Drive Performance: Monitor key metrics, analyze trends, and collaborate with cross-functional teams to continuously improve service delivery.
• Manage Resources: Prepare and optimize budgets and ensure compliance with institutional standards.
• Build & Mentor Teams: Recruit, train, and develop staff; foster a culture of engagement, morale, and retention.
• Collaborate Broadly: Partner with security, environmental services, concierge, and volunteer program management teams to deliver seamless support.
• Innovate with Data: Use analytics and dashboards to track satisfaction and identify opportunities for improvement.

Manager – Guest Services

Learning and Development

• Supports the design, development, implementation, and continuous improvement of K–16 STEMM curriculum
• Collaborates with researchers, physicians, educators, and internal teams to create instructional materials
• Contributes across the full curriculum design lifecycle—from concept development to implementation
• Ensures all learning experiences are scientifically accurate, accessible, rigorous, and grounded in authentic biomedical research
• Writes and edits instructional content, including teacher guides, student materials, and assessments
• Develops interactive digital learning modules and multimedia assets
• Applies evidence-based instructional design methodologies throughout the curriculum development process
• Incorporates feedback to iteratively improve curriculum quality
• Manages multiple curriculum development projects simultaneously
• Maintains current knowledge of instructional design and STEM education through ongoing professional learning.
• Performs other related duties as assigned to support departmental goals.

Instructional Learning Designer – STEMM Education and Outreach

Content Manager

• Develops and implements a forward-looking social media strategy that supports enterprise goals in reputation, brand awareness, thought leadership, and community engagement
• Leads the direction, tone, and visual identity of all enterprise-level social channels (e.g., Facebook, Instagram, LinkedIn, YouTube)
• Fosters authentic, two-way engagement with patients, families, staff, and communities through meaningful content and dialogue
• Lead proactive social listening to identify emerging issues, public sentiment and opportunities for engagement
• Oversees creation of emotionally resonant storytelling that showcases the health system’s patients, clinicians, staff, research and impact
• Stays ahead of digital trends, technologies, and audience behaviors to ensure the organization is a social media leader
• Leads development of an integrated editorial calendar that aligns social media activity with organizational priorities, awareness campaigns, and key events
• Defines and tracks key performance indicators (KPIs) for engagement, reach, sentiment and conversion across platforms

Director of Content Strategy

Billing Specialist

• Proactively engage with stakeholders & vendors to support delivery of solutions in line with business plans.
• Apprise on development and vision of strategies for in partnership with business stakeholders and IT peers.
• Oversee all requirements including new demands as well as escalations for operational requests with assigned departments.
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as IT change management & communication.
• Inform and implement IT change and communication management plans across assigned departments.
• Develop business cases/proposals for programs and projects based on understanding of departmental roadmap.
• Develop presentation materials, documents, etc. for programs/projects and present materials to stakeholders.
• Assist with project management responsibilities.
• Guide and direct team members around processes/systems/issues related to business aspects as well as services and process capabilities.
• Maintain regular and predictable attendance.

Senior Clinical Applications Analyst – Epic Hospital Billing/Claims

Director

• Draft, review, and negotiate a variety of contracts, including technology license agreements, material transfer agreements (MTAs), nondisclosure agreements (NDAs), sponsored research agreements, collaboration agreements, and other IP-related documents
• Advise internal stakeholders on legal risks, obligations, and best practices related to technology transfer and commercialization activities
• Support technology transfer operations by ensuring compliance with relevant laws, regulations, and institutional policies (e.g., Bayh-Dole Act, export control, GDPR, etc.)
• Collaborate with inventors, researchers, business development, and external partners to facilitate the protection and commercialization of intellectual property
• Conduct due diligence for potential licensing, partnership, and commercialization opportunities
• Provide guidance on IP strategy, including patent, copyright, and trademark matters as they pertain to technology transactions
• Develop and deliver training sessions for staff and faculty on contract processes, IP rights, and compliance topics
• Stay abreast of legal developments and trends in technology transfer, IP law, and commercialization.

Director – Agreements

Accounting Manager

• Preparing and reviewing complex journal entries and account reconciliations as part of the monthly close process
• Ensuring a high level of accuracy and compliance with established accounting standards by maintaining strong internal controls and supporting audit requirements
• Partnering closely with key stakeholders to identify opportunities for process improvement, drive efficiencies, and enhance the quality and timeliness of financial reporting