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Manager – Guest Services
St. Jude Children's Research HospitalGuest Services Manager overseeing patient care lobbies at St. Jude Children's Research Hospital.
Posted 7/6/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $86,320 - $154,960 per yearWebsite
About the role
Key responsibilities & impact- Lead & Strategize: Oversee guest services across all patient care lobbies, ensuring exceptional experiences and operational efficiency.
- Shape the Program: Contribute to strategic planning, define SOPs, and implement new initiatives that elevate patient and family satisfaction.
- Drive Performance: Monitor key metrics, analyze trends, and collaborate with cross-functional teams to continuously improve service delivery.
- Manage Resources: Prepare and optimize budgets and ensure compliance with institutional standards.
- Build & Mentor Teams: Recruit, train, and develop staff; foster a culture of engagement, morale, and retention.
- Collaborate Broadly: Partner with security, environmental services, concierge, and volunteer program management teams to deliver seamless support.
- Innovate with Data: Use analytics and dashboards to track satisfaction and identify opportunities for improvement.
Requirements
What you’ll need- Bachelor's degree
- 5+ years of relevant experience in comparable areas (e.g., hospitality management, healthcare and hospital setting, hotel management, restaurant management, retail, physician office, nonprofit business operations)
- Prior experience in customer relations and management of day-to-day business operations
- Demonstrated success managing front-line teams/ resources/ timelines preferred
- Experience in defining and driving policies and processes within the area is preferred
- Extensive experience leading guest services or similar operations end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred
- Experience in leading and mentoring teams.
- Proven management performance in an earlier role.
Benefits
Comp & perks- Explore our exceptional benefits !
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Budget ManagementOperational EfficiencyPerformance AnalysisSOP DevelopmentResource Planning
Soft Skills
Team BuildingCollaborationCommunicationEngagementCustomer Relations