Manager – Guest Services

St. Jude Children's Research Hospital

Guest Services Manager overseeing patient care lobbies at St. Jude Children's Research Hospital.

Posted 7/6/2026full-timeMemphis • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $86,320 - $154,960 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading guest services and operational efficiency within healthcare or hospitality settings, with a strong focus on team development, strategic planning, and performance monitoring.

Highest-signal resume keywords

Guest Services ManagementTeam Leadership and MentoringBudget Preparation and OptimizationStrategic Planning and SOP DevelopmentData Analytics and Performance Monitoring

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementOperational EfficiencyPerformance AnalysisSOP DevelopmentResource Planning

Soft Skills

Team BuildingCollaborationCommunicationEngagementCustomer Relations

Tools & Technologies

Analytics Dashboards

Industry Keywords

Healthcare ManagementHospitality ManagementNonprofit Business OperationsRetail ManagementPatient Satisfaction

About the role

Key responsibilities & impact

Lead & Strategize: Oversee guest services across all patient care lobbies, ensuring exceptional experiences and operational efficiency.
Shape the Program: Contribute to strategic planning, define SOPs, and implement new initiatives that elevate patient and family satisfaction.
Drive Performance: Monitor key metrics, analyze trends, and collaborate with cross-functional teams to continuously improve service delivery.
Manage Resources: Prepare and optimize budgets and ensure compliance with institutional standards.
Build & Mentor Teams: Recruit, train, and develop staff; foster a culture of engagement, morale, and retention.
Collaborate Broadly: Partner with security, environmental services, concierge, and volunteer program management teams to deliver seamless support.
Innovate with Data: Use analytics and dashboards to track satisfaction and identify opportunities for improvement.

Requirements

What you’ll need

Bachelor's degree
5+ years of relevant experience in comparable areas (e.g., hospitality management, healthcare and hospital setting, hotel management, restaurant management, retail, physician office, nonprofit business operations)
Prior experience in customer relations and management of day-to-day business operations
Demonstrated success managing front-line teams/ resources/ timelines preferred
Experience in defining and driving policies and processes within the area is preferred
Extensive experience leading guest services or similar operations end-to-end, including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred
Experience in leading and mentoring teams.
Proven management performance in an earlier role.

Benefits

Comp & perks

Explore our exceptional benefits !
Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities