SR International Incorporation

Consultant

• Design, implement, and enhance enterprise monitoring and observability solutions
• Automate monitoring workflows to reduce manual effort and improve service reliability
• Support Azure and on-prem infrastructure monitoring (agents, APIs, SNMP, WMI)
• Develop and maintain SOPs, runbooks, service maps, and monitoring documentation
• Integrate monitoring data with ServiceNow for incidents, changes, and problems
• Track SLAs, MTTR, root cause analysis, and operational performance metrics
• Collaborate with Change, Incident, and Problem Management teams (ITIL aligned)
• Support disaster recovery planning and monitoring validation
• Ensure compliance with Commonwealth IT policies and standards

Monitoring Consultant

Business Analyst

• Gather, analyze, and document business and technical requirements
• Translate business needs into functional and system specifications
• Act as a liaison between business stakeholders and IT teams
• Perform gap analysis and identify process improvement opportunities
• Support configuration and testing of workflows, objects, and reports
• Assist with project coordination, enhancements, and change management
• Develop process flows, documentation, and data mapping
• Conduct user training and support Agile delivery teams

Backend Engineer

• Design, develop, test, and deploy Java/J2EE web applications
• Build secure SOA web services using Spring technologies
• Develop front-end components using Angular, React, or Vue.js
• Implement solutions using JBoss and Tomcat
• Perform JDBC and ORM development using Hibernate/OpenJPA
• Write and optimize SQL and database components (Oracle/PostgreSQL)
• Apply SOA principles, enterprise integration patterns, and governance standards
• Participate in system design, technical documentation, and architecture reviews
• Collaborate with cross-functional teams and demonstrate technical leadership
• Manage assigned tasks and deliverables to meet project timelines

Full Stack Java Developer

Project Manager

• Manage multiple IT projects across the full project lifecycle (initiation through closure).
• Develop and maintain project plans and required artifacts following PTC PMO Playbook standards.
• Coordinate with business owners, sponsors, vendors, and stakeholders to define project scope.
• Manage integration, scope, schedule, cost, communication, vendor, and risk planning.
• Conduct lessons learned sessions and provide continuous improvement recommendations.
• Maintain strong working relationships with technical teams and business leadership.
• Adhere to all PTC IT Standards and procedures.

GeoAnalytics Project Management Resource

Business Intelligence Developer

• Develop and customize applications using Power Apps (Canvas & Model-Driven)
• Design data-driven solutions leveraging Dataverse, SQL, SharePoint, and relational databases
• Create automated workflows using Power Automate
• Design responsive and user-friendly UI/UX for web and mobile
• Perform maintenance, troubleshooting, and performance optimization
• Collaborate with business stakeholders to gather requirements
• Ensure governance, security, and compliance standards are met

Business Intelligence Developer – Power Apps Developer

Software Engineer

• Support data processing, analytics, and automation initiatives within the Division for Planning and Operations
• Develop and maintain data processing and analytical tools
• Collaborate with cross-functional teams
• Engage in project management for cloud environments

Applications Developer

• Lead requirements elicitation sessions with business and technical stakeholders
• Analyze and document business processes, workflows, and system interactions
• Develop business requirements, functional specifications, user stories, and acceptance criteria
• Maintain requirements traceability throughout the project lifecycle
• Collaborate with architects and developers to align solutions with business needs
• Support testing, create test cases, and coordinate User Acceptance Testing (UAT)
• Identify risks, gaps, and dependencies; recommend mitigation strategies
• Serve as the primary liaison between business units and project teams
• Facilitate workshops, demos, and status meetings
• Communicate clearly with both technical and non-technical audiences
• Recommend business process improvements and automation opportunities
• Mentor junior Business Analysts and share best practices
• Contribute to documentation standards and requirements templates

Business Analyst 2

Data Engineer

• Develop and orchestrate data pipelines using Azure Data Factory/Synapse.
• Build data warehousing and perform analytics engineering using Azure Synapse Analytics.
• Optimize T-SQL queries and implement indexing strategies.
• Set up ETL/ELT frameworks with error handling and incremental loads.
• Integrate various data formats from different sources.
• Utilize source control and deployment practices for team collaboration.

Azure Data Engineer

Network Engineer

• Design, implement, and support Zscaler Private Access (ZPA) connectivity, including App Connectors, Server Groups, Application Segments, and access policies
• Collaborate with Enterprise ZTNA, network, security, identity, and application teams
• Analyze legacy network and VPN-based access models and translate them into ZPA application-level access patterns
• Support application onboarding to ZPA by validating ports, protocols, network paths, and dependencies
• Configure and enforce least-privileged ZPA access policies with minimal operational disruption
• Troubleshoot ZPA access, connectivity, routing, and connector health issues
• Participate in migration activities from legacy access models to ZPA
• Ensure configurations meet governance, compliance, and audit requirements
• Develop and maintain technical documentation, diagrams, standards, and runbooks
• Coordinate with vendors and Zscaler support for issue resolution and optimization

• Gather, analyze, and document business and functional requirements
• Develop use cases , functional specifications, and process flows
• Lead requirements-gathering sessions with business and technical stakeholders
• Analyze legislation, policies, RFPs, and procedures to identify system impacts
• Perform business process re-engineering (As-Is / To-Be)
• Support system testing, change requests, and prioritization efforts
• Assist with data migration and system integration documentation
• Prepare mockups, workflows, and training materials
• Perform basic SQL queries for analysis
• Troubleshoot system, data, or process issues
• Work independently with minimal supervision

Senior Business Analyst

• Lead and manage enterprise-level projects and project portfolios
• Consult with executive stakeholders to define business needs and technical solutions
• Conduct research, studies, surveys, audits, and data analysis
• Analyze findings and recommend process improvements, system integrations, or alternative solutions
• Provide mentoring and guidance to agency staff and leadership
• Apply PM methodologies (PMBOK, Waterfall, Kanban) to ensure delivery and governance
• Support reporting and analysis using ServiceNow and Microsoft Office tools

Senior Project Manager

• Design, develop, and maintain SmartCOMM templates, layouts, style sets, and data models
• Build and support document generation solutions for multiple communication channels
• Perform data modeling to ensure efficient data processing and scalability
• Conduct testing and validation to ensure solution quality and performance
• Integrate SmartCOMM with enterprise systems such as CRM platforms
• Translate business requirements into technical solutions
• Optimize templates and data models for performance and scalability
• Provide technical leadership and mentoring to junior developers
• Collaborate within an Agile development environment

Senior SmartCOMM Developer

• Design, develop, and maintain Informatica ETL processes
• Manage and support SQL Server databases and data integrations
• Collaborate with business analysts, architects, and QA teams
• Ensure accurate data reporting and 24/7 system availability
• Troubleshoot, analyze, and resolve data and system issues
• Research and implement process improvements
• Provide technical guidance to junior developers
• Support projects enhancing system functionality and business requirements

Informatica Developer

• Support PTC’s solution delivery team in coordinating SAP BRIM activities within the UBOS program.
• Deliver functional designs and configurations for BRIM and FICA capabilities, including payments, dunnings, collections, account determinations, and CI/GL integrations.
• Lead functional testing efforts, review test scripts, validate results, and resolve defects across BRIM/FICA processes.
• Assist BRIM architects with configuration tasks, including business partner/contract account setup, correspondence, and event framework updates.
• Provide BRIM/FICA process expertise to the testing team for scenario design and test data creation.
• Support the data team with BRIM/FICA data mapping, translation rules, cross reference maintenance, and open item conversion.
• Contribute to cutover planning, readiness activities, and FICA related migration tasks.
• Maintain Azure DevOps work items, documentation, and progress tracking for BRIM/FICA deliverables.
• Provide post go live support for FICA processes, including monitoring payment interfaces, dunning runs, settlement jobs, and issue resolution.
• Collaborate with technical teams on enhancements, Business Rule Framework plus (BRF+) rules, correspondence forms, and integration with external payment providers.
• Support audit and compliance activities by ensuring FICA configuration aligns with financial controls and reporting requirements.
• Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the Commission.
• Develop and maintain a productive working relationship with technology staff, business owners, project sponsors, vendors, and key clients.
• Lead and participate in project team activities for system work efforts related to enterprise systems.
• Work independently to accomplish the tasks and duties assigned.
• Adhere to and follow all The Commission standards, policies, and procedures.
• Utilize various software and/or technology tools to perform job duties.
• Perform tasks and other duties as related to this position and role and assigned by the Commission.

SAP BRIM Certified Functional Consultant

Full-stack Engineer

• Assist with design and development of the new PA Unified Crash System
• Work under the direction of the project’s Technical Lead and Application Architect to write, test, and document code to implement system features and enhancements using Angular, Java, Spring Boot, GIS, and Azure Function technologies