Business Analyst

SR International Incorporation

Business Analyst handling help desk support and system analysis for automated benefits systems. Initial onsite training in Jackson, Mississippi prior to transitioning to remote work.

Posted 7/21/2026full-timeJackson • Mississippi • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Help Desk/User Support, with a strong focus on diagnosing software and system issues, managing incident documentation, and collaborating with business and IT teams. Proficient in data manipulation and root cause analysis to enhance system performance and user satisfaction.

Highest-signal resume keywords

Help Desk/User SupportJIRA ProficiencyBusiness Analysis ExperienceRoot Cause AnalysisCertified Professional Business Analyst

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Manual Data ManipulationIncident DocumentationSQL ServerADABASData Quality Experience

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCritical ThinkingProblem-Solving

Tools & Technologies

JIRAWindows Operating SystemsMicrosoft Windows ApplicationsLinuxMainframe

Certifications & Qualifications

Certified Professional Business Analyst

Industry Keywords

SNAPTANFE&TData ConversionIssue Escalation

Tech Stack

Tools & technologies

LinuxSQL

About the role

Key responsibilities & impact

Serve as the primary contact for users experiencing help desk issues.
Diagnose software and system problems and resolve user inquiries.
Receive, prioritize, document, and track support requests through phone, email, chat, and JIRA.
Perform manual data manipulation and support data conversion activities.
Maintain issue logs and documentation using JIRA and spreadsheets.
Collaborate with DHS program areas and technical teams to support business and IT needs.
Escalate complex or recurring issues to management when necessary.
Document root causes and recommend improvements for future system enhancements.
Ensure seamless support for the Success Data Conversion Project.

Requirements

What you’ll need

Minimum 5 years of experience supporting automated systems for determining benefits for SNAP, TANF, or E&T
Business Analysis experience
Windows operating systems and Windows PC
Help Desk/User Support
JIRA or similar issue tracking system
Incident documentation and ticket management
Strong verbal and written communication skills
Critical thinking and problem-solving
Experience working with business and IT teams
Manual data manipulation and data logging
Root cause analysis and issue escalation
JIRA proficiency
Microsoft Windows applications
Certified Professional Business Analyst (CBAP or equivalent)
Mainframe
Linux
SQL Server
ADABAS
Data Quality experience

Benefits

Comp & perks

Flexible work from home options