Sprout.ai

Customer Success Manager

• Own the relationship with Sprout Customers post-sale
• End to end project delivery for enterprise customer engagements in North America
• Act as the single point of contact for customer stakeholders
• Develop and execute Success Plans
• Drive adoption, change management and ROI realisation
• Manage risks and escalations proactively
• Ensuring positive NPS score with your customers
• Identify expansion and up-sell opportunities
• Create and localise processes
• Create customer-facing collateral, onboarding templates, and training documentation.
• Be an active voice of the customer

Account Executive

• Drive success of the company’s goals and objectives through achieving their individual sales quota.
• The role will carry a $1m annual sales quota - you will be driving complex, multi-stakeholder deals, with a typical deal value of $200-500k ACV, and enterprise sales cycles of 6-12 months.
• Oversee the end-to-end sales process in assigned territories and grow our market presence with new customer acquisition and cross-selling opportunities within the existing customer base:
• Source leads and develop relationships with senior insurance stakeholders.
• Lead the enterprise sales process with prospects, understand potential customers’ business goals and connect product benefits/ capabilities as part of on-site and online presentations. Partner with Solution Architects and other members of Sprout.ai to articulate highly targeted business proposals and manage product pilots.
• Create compelling business proposals and negotiate commercial terms.
• Work with our Sales team to shape and embed a productive sales culture at Sprout.ai that embraces continuous learning, celebrating and recognising success, an agile mindset, and overachieving.
• Develop a deep understanding of the global Insurance landscape, and effectively communicate industry trends and challenges to current and prospective clients.
• Build a network of Insurance and Claims leaders, and leverage that network to generate business opportunities.
• Collaborate with the Marketing team on creating targeted campaign messages.
• Partner with Engagement/Customer Success team to ensure successful new customer onboarding and retention, as well as account growth by identifying and actively pursuing upsell and cross-sell opportunities.
• Influence our Product Roadmap by sharing client feedback with our Commercial leaders and Product teams.
• Document sales activity and proactively manage pipeline details in HubSpot; be a champion for data-rigour and data-driven decision making.