Sprout.ai

Manager

• Own the relationship with Sprout Customers post-sale
• End to end project delivery for enterprise customer engagements in LATAM
• Act as the single point of contact for customer stakeholders
• Develop and execute Success Plans that map product value to measurable business outcomes
• Drive adoption, change management and ROI realisation
• Manage risks and escalations proactively
• Ensure positive NPS score with your customers and work in coordination with Account Execs
• Identify expansion and up-sell opportunities
• Create and localise processes
• Create/localise customer-facing collateral, onboarding templates, and training in Spanish and Portuguese
• Be an active voice of the customer.

Engagement Manager

Product Manager

• Working pattern: Hybrid; 2 days per week in the office
• As a Senior Product Manager at Sprout.ai, you will be responsible for driving the delivery of key pillars of our enterprise-grade AI product roadmap, turning strategic business goals and customer needs into a clear, prioritised plan.
• You will translate complex technical capabilities (models, data pipelines, integrations) into product features that deliver measurable ROI for global insurers, and measuring success with adoption, retention, and business-impact metrics.
• Senior PMs lead cross-functional execution with Engineering, Data Science, Design, and Customer-Success teams to ship reliable, scalable solutions on time.
• You will ensure products meet enterprise requirements for security, privacy, compliance, and integration, and you partner with sales and customer success on pilots, pricing, and GTM enablement.
• This role will give you the opportunity to mentor other PMs, run user-centered experiments, and continuously iterate to drive adoption and long-term value for customers, all while championing a Product-led culture within Sprout.ai.
• Responsibilities
• Product Vision and Roadmapping - Define and communicate a clear vision for your product pillars, crafting a near-term product roadmap that aligns with the broader team and company goals.
• Feature Specification - Effectively gather requirements and craft detailed specifications for complex product features, working with stakeholders and technical teams to understand feasibility, effort, internationalisation etc.
• Product Delivery - Understand technical and design trade-offs, and work with your team to find creative solutions that strike the right balance between speed and quality. You know how to motivate your team to push through challenges, and do whatever it takes to get your project out the door.
• Voice of the Customer - You foster a close relationship with users of the product, and leverage feedback from multiple sources to help prioritize roadmap decisions, whilst balancing that with company goals.
• Fluency with Data - Formulate the right business questions that should be asked, and then how to track down data that can inform a decision. You can connect project-level outcomes to key metrics that drive your product area, and that are meaningful outcomes for the business
• Stakeholder Management - Build buy-in and support for your projects from senior managers both within Sprout and with our customers; manage expectations, predict feedback, and exceed expectations.
• Mentorship - Actively seek opportunities to provide support and advice to more junior members of the team, helping them to more effectively deliver on project goals
• Product Champion - Act as a champion for Product-led decision-making within Sprout, embedding a Product-led culture and driving enthusiasm for our product capabilities.

Senior Product Manager

Data Scientist

• Develop features for our state-of-the-art claims automation platform
• Research, build and deploy machine learning algorithms and models to production within product teams
• Provide technical guidance and input on the design and implementation of machine learning algorithms
• Support with customer PoVs and onboarding
• Understand business problems and product requirements and help translate these into technical solutions
• Execute and deliver full AI/ML solutions from sourcing training data, design and implementing state-of-the-art machine learning models, testing, benchmark and product-driven research for model performance improvement, to shipping stable, tested, performant code in an agile environment.
• Work closely with Product Managers to help shape the product roadmap from a Data Science perspective
• Contribute to Data Science strategy and the Data Science roadmap in conjunction with our Head of AI
• Proactively seek to improve the way that Data Science operates at Sprout.ai
• Support the education of the business and customers on how our Data Science teams work
• Stay updated on the latest trends and advancements in Artificial Intelligence.

Engagement Manager

Senior Product Manager

Senior Data Scientist