Customer Success Manager
Sprout.ai
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Own the relationship with Sprout Customers post-sale
- End to end project delivery for enterprise customer engagements in North America
- Act as the single point of contact for customer stakeholders
- Develop and execute Success Plans
- Drive adoption, change management and ROI realisation
- Manage risks and escalations proactively
- Ensuring positive NPS score with your customers
- Identify expansion and up-sell opportunities
- Create and localise processes
- Create customer-facing collateral, onboarding templates, and training documentation.
- Be an active voice of the customer
Requirements
- A proven track record of successfully delivering complex software projects
- Experience serving enterprise customers
- Strong commercial awareness
- Excellent stakeholder management and executive presence
- Hands-on project management skills
- Confident communication
- Ability to work independently in an emerging-market
- Nice to Haves:
- Experience working as a Business Analyst or in a Technical role.
- Knowledge and understanding of the Insurance sector, and the key pain points experienced by Claims teams.
- Experience building AI products
- Track record of building processes and localising global playbooks for a region.
- Some people-management experience or experience mentoring junior EMs / implementation consultants.
Benefits
- Strong Base Salary
- Sprout.ai Share Options
- Fully remote working
- Learning and Development budget
- Macbook Pro + home working setup
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementsoftware project deliveryAI product developmentprocess buildinglocalisationchange managementrisk managementcustomer onboardingtraining documentation creationNPS score management
Soft Skills
stakeholder managementexecutive presenceconfident communicationindependent workcommercial awarenesscustomer advocacymentoringrelationship managementproblem-solvingadaptability