Sprout.ai

Technical Project Manager

Sprout.ai

full-time

Posted on:

Location Type: Remote

Location: Japan

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Salary

💰 ¥12,000,000 per year

About the role

  • Owning the end-to-end project delivery for Sprout’s Japanese customers, across PoCs and production deployments.
  • Define, gain agreement on, and communicate project milestones; create and maintain a pragmatic, risk-aware delivery plan.
  • Safeguard team pace and quality during day-to-day execution through proactive progress tracking, early issue identification, structured root-cause analysis and solution design.
  • Work with customers to prove the value of the Sprout technology in a test case and support in driving the success of POCs, ensuring conversion to production engagement.
  • Ensure satisfaction across the customer hierarchy, from C level stakeholders to daily users of the product.
  • Drive overall customer success and act as an escalation point for ongoing service issues.

Requirements

  • Native-level fluency in Japanese
  • Advanced business-level English is also required
  • Experience in delivering complex software projects and partnering with teams of Software Engineers and Data Scientists
  • Experience delivering technical projects and software implementations for external customers and stakeholders
  • Strong project management and stakeholder management skills
  • Excellent problem solving skills
  • Strong at relationship development across customer hierarchy, from C-level to daily users of the product
  • Strong communication skills to bridge a gap between customers’ needs and internal teams
  • Self-Starter with appetite to learn about new technology and customers
  • Familiarity with Artificial Intelligence concepts (eg, LLMs, Natural Language Processing, OCR) is a nice to have
  • Insurance domain knowledge is a nice to have
  • Business Analysis or Customer Success experience is a nice to have
  • Experience working in asynchronous or remote-first environments is a nice to have
Benefits
  • Generous salary and target-based bonus
  • Sprout.ai Stock Options
  • Full remote work
  • 20 days of annual leave, plus public holidays
  • Statutory parental leave
  • Access to Sprout’s Learning and Development budget to support your growth
  • The chance to work at an award-winning European tech startup
  • Opportunity to change the world with Artificial Intelligence!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project deliverysoftware project managementtechnical project deliverysoftware implementationproblem solvingrelationship developmentcommunicationArtificial IntelligenceNatural Language ProcessingOptical Character Recognition
Soft Skills
stakeholder managementcustomer successself-starterappetite to learnproactive trackingissue identificationroot-cause analysissolution designcustomer satisfactionteam collaboration