Sprinter Health

Recruitment

• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies for both clinical and operations roles, in a fast-paced, high-volume hiring environment.
• Manage multiple high-volume requisitions simultaneously across clinical and operations functions, balancing speed, quality, and candidate experience.
• Screen, interview, and assess candidates to determine qualifications, skills, and overall fit for roles.
• Build and maintain relationships with healthcare professionals and operations candidates to understand career goals, preferences, and availability, enabling long-term pipeline development.
• Own the end-to-end recruitment process, including job postings, candidate sourcing, scheduling, interviewing, background checks, offer negotiation, and onboarding coordination, ensuring operational efficiency and consistency.
• Leverage recruiting data and metrics to identify opportunities to improve hiring efficiency, candidate quality, and recruiting operations processes.

Patient Operations Recruiter – Temp through December 2026

Customer Success Manager

• Lead customer interactions in a manner that establishes credibility and trust as a business and thought partner
• Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
• Partner with each customer to develop a multi-year strategic plan with ambitious growth targets
• Develop relationships at all levels within the customer organization, ensure cohesive communication, and leverage customer relationships to remove barriers and roadblocks to growth
• Serve as the Voice of the Customer within Sprinter Health by providing customer feedback to the product team to inform the roadmap
• Drive annual revenue targets and coordinate renewal of designated customer contracts
• Proactively identify customer risks and partner cross-functionally to recommend solutions and drive action plans to improve customer health
• Secure opportunities within the customer organization for the expansion of Sprinter Health services to additional departments

Director, Customer Success

Learning and Development

• Build and launch a scalable clinical training program
• Design engaging training materials and onboarding processes
• Implement competency assessments and quality assurance processes
• Optimize training platforms and tools

Clinical Training Manager – Virtual Care

Compliance

• Oversee and maintain the full lifecycle of the Advanced Practice Provider collaboration program.
• Assist in developing, updating and maintaining policies and procedures.
• Oversee the monthly sanction screening process.
• Assist with auditing and monitoring activities.
• Provide support within the incident management system.
• Manage compliance documentation.
• Monitor compliance activities, including tracking deadlines.
• Assist in preparing compliance dashboards, reports and metrics for Committee meetings.
• Participate in process improvement initiatives.
• Perform research and analysis.
• Other compliance duties as needed.

Compliance Specialist

Analyst

• Own the end-to-end onboarding process for new providers, from offer acceptance through readiness to practice
• Collect, review, and verify documentation, including education, training, work history, certifications, and malpractice coverage
• Prepare and submit enrollment applications to payors and other required entities
• Track application status, follow up proactively, and resolve deficiencies to prevent onboarding delays
• Prepare, submit, and track initial and renewal state license applications across multiple jurisdictions
• Maintain up-to-date knowledge of state-specific licensing requirements and timelines
• Monitor license expirations, renewals, and compliance deadlines to ensure uninterrupted provider eligibility
• Communicate with state boards and regulatory agencies to address questions, requests, or discrepancies
• Submit new payor enrollment and re-enrollment applications with commercial, Medicare, and Medicaid payors
• Complete and submit payor-specific forms, attestations, and updates related to provider status changes
• Prepare and submit payor rosters in accordance with payor requirements and timelines
• Track enrollment progress and escalate risks that may impact billing or reimbursement
• Maintain accurate, organized credentialing, licensing, and enrollment records in internal systems
• Communicate timelines, status updates, and risks clearly to internal stakeholders and providers
• Use structured workflows, checklists, and documentation standards to manage high-volume work
• Identify inefficiencies or recurring issues and recommend process improvements to support scale

Credentialing & Payor Enrollment Analyst

People Operations

• Act as a strategic advisor to senior leaders across all corporate functions; coach managers on org design, team dynamics, performance, and employee relations.
• Own and continuously improve the employee lifecycle, from onboarding to offboarding, ensuring a seamless and inclusive experience.
• Support goal-setting cycles, performance reviews, and career development programs; partner with leadership to build high-performing, motivated teams.
• Drive implementation of key HR programs such as engagement surveys, learning & development, recognition, DEI, and change management initiatives.
• Maintain accurate employee records, ensure compliance with company policies and employment laws, and lead payroll for the corp team.
• Work closely with key stakeholders to align people initiatives with business goals.
• Champion our values and help scale our culture as the organization grows; facilitate transparent communication across teams.

HR Business Partner – People Operations

Manager

• Oversee the daily operations of the clinical field team, ensuring smooth workflow.
• Develop and implement policies and procedures to maintain high standards of care.
• Monitor patient care quality, ensuring adherence to clinical guidelines and best practices.
• Recruit, train, and manage the clinical Sprinter team.
• Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.).
• Control expenses, and allocate resources effectively.
• Address patient concerns and ensure a patient-centered approach to care.
• Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field.

Clinical Manager – Travel Required

Medical Billing and Coding

• Lead, coach, and support a remote team of medical coders (and coding auditors), setting clear expectations, running regular 1:1s, and fostering a culture of trust and respect—not micromanagement.
• Manage day-to-day coding operations, including work queue oversight, workload balancing, and turnaround time performance, while tracking and reporting on accuracy, productivity, and compliance metrics.
• Serve as the primary escalation point for coding questions and complex scenarios, partnering with Revenue Cycle, Compliance, and audit resources to understand issues, audit findings, and denial trends.
• Ensure coding is accurate, complete, and compliant with ICD-10-CM, CPT, HCPCS, CMS, and payer-specific guidelines through strong training, clear policies, and daily oversight.
• Develop, maintain, and socialize coding policies, playbooks, and job aids that enable consistent, high-quality coding decisions.
• Design and own a comprehensive coding education program, including new-hire onboarding, ramp plans, role-specific competency checklists, and structured 30/60/90-day milestones.
• Develop and deliver ongoing training (huddles, workshops, office hours, and written guidance) on guideline updates, payer changes, common error patterns, and Sprinter-specific workflows (e.g., Care+ visits, diagnostics).
• Create and maintain a centralized, easy-to-use library of training materials—guides, FAQs, tip sheets, and short videos—that coders can rely on in real time.
• Provide individual coaching based on performance data, audit/denial trends, and observed needs, while supporting coders in maintaining and advancing their professional certifications and continuing education.
• Foster a strong learning culture by normalizing questions, encouraging peer-to-peer knowledge sharing, recognizing improvements, and reinforcing confidentiality and HIPAA/compliance standards.

Medical Coding Manager

Data Scientist

• Explore clinical, operational, and patient engagement data to surface actionable insights
• Analyze routing, capacity planning, and supply-demand dynamics across regions
• Identify drivers of preventive care engagement and patient follow-through
• Predict cancellations, risk, and future care needs using behavioral and clinical signals
• Design and evaluate A/B experiments across product, growth, and operations
• Support internal teams with dashboards, analytics, and ad hoc decisions
• Help shape the Data function’s standards, tooling, and processes as an early leader

Staff Data Scientist

• Review and abstract professional medical records, including provider notes, encounters, and supporting documentation.
• Assign ICD-10-CM, CPT, HCPCS, and applicable modifiers accurately, following national and payer-specific coding guidelines.
• Validate that all codes are supported by provider documentation; query providers for clarification when necessary.
• Maintain coding quality metrics (accuracy, productivity, and compliance) as defined by leadership.
• Participate in internal and external coding audits; provide feedback to improve documentation and coding processes.
• Stay current with updates to CPT, ICD-10, HCPCS, and CMS risk adjustment guidelines.
• Maintain confidentiality and adhere to all HIPAA and compliance standards.

Medical Coder – Contract

Full-stack Engineer

• Build AI-powered features that improve patient care, coordination, and clinical workflows
• Develop production systems using LLMs, RAG, embeddings, and multi-agent architectures
• Ship products like clinical visit summaries, patient risk models, and voice coordination assistants
• Design workflow agents that automate scheduling, follow-ups, and operational tasks
• Collaborate with product, clinical ops, and data partners to deliver measurable results
• Help define the technical direction, tooling, and standards for a brand-new team

Senior/Staff Software Engineer, Lead

Bilingual

• Your day will begin by reviewing and following up on inbound requests received from existing outreach campaigns
• Throughout the day you will utilize deep prospecting techniques to outreach patients in a personalized and engaging way
• You will utilize an auto-dialer tool that makes 150 to 200 outbound calls to patients every day. You will talk to about 80 to 100 patients and book an average of 19+ appointments each day
• You will use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule their appointments
• As you connect with patients, you will help educate them on the importance of receiving their ordered services as well as the benefits receiving them in-home with Sprinter Health
• To support you in your role, you will build a strong understanding of the care model of each of our partners to support any outstanding questions patients may have
• You will collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• As different customer situations arise, you will escalate questions and concerns to other teams for additional support
• Other duties and/or projects as assigned

Patient Engagement Specialist I – Bilingual, Spanish

• Design and implement algorithms that optimize clinician routing, scheduling, and dispatch at national scale
• Build simulations that model demand, capacity, and patient behavior under real-world constraints
• Develop predictive models for cancellations, no-shows, and overbooking optimization
• Collaborate with product and ops teams to translate complex logistics challenges into scalable software systems
• Prototype and productionize forecasting and optimization models in a distributed environment
• Own projects end-to-end—from design to implementation and iteration

Senior Software Engineer – Logistics Optimization

• Design and ship experiments that drive patient bookings — from message copy tests and outreach timing to new in-product booking flows
• Optimize multi-channel engagement across SMS, phone, email, and mail to reach patients who typically don’t schedule care
• Run rapid brainstorms and sizing exercises to prioritize the next set of growth bets
• Define and monitor funnel metrics to understand drop-off, activation, and conversion
• Share insights through clear reporting and experiment reviews with cross-functional partners
• Test unconventional tactics (like door-knocking pilots) and simulate outreach volume to match clinical supply and demand