Sprinter Health

Patient Support Specialist

Sprinter Health

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $21 per hour

About the role

  • Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
  • Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
  • As different patient situations arise, you will escalate questions and concerns to other teams for additional support
  • This position will assist Field Support and Sprinters with real-time scheduling changes
  • This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
  • Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

Requirements

  • At least 3+ years of relevant experience in patient or patient service, healthcare required
  • Preferred: experience working with Zendesk
  • Proficiency in using electronic health record (EHR) systems and other healthcare software
  • Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
  • Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
  • Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
  • Ability to adapt to changing priorities and work effectively in a fast-paced environment.
  • Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.
Benefits
  • Equal opportunity employer
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
patient serviceelectronic health record (EHR) systemsrequisition reviewissue investigationresult tracking
Soft Skills
organizational skillsattention to detailcommunication skillsinterpersonal skillsadaptability