Patient Support Specialist

Sprinter Health

Patient Support Specialist managing patient interactions and support requests across the nation. Facilitating timely support through communication channels such as phone, email, and SMS.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
As different patient situations arise, you will escalate questions and concerns to other teams for additional support
This position will assist Field Support and Sprinters with real-time scheduling changes
This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.

Requirements

What you’ll need

At least 3+ years of relevant experience in patient or patient service, healthcare required
Preferred: experience working with Zendesk
Proficiency in using electronic health record (EHR) systems and other healthcare software
Experience coordinating with national labs such as Quest or Labcorp. This can include but not limited to requisition review, issue investigation, result tracking)
Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
Ability to adapt to changing priorities and work effectively in a fast-paced environment.
Commitment to maintaining patient confidentiality and delivering high-quality, patient-centered care.

Benefits

Comp & perks

Equal opportunity employer

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient serviceelectronic health record (EHR) systemsrequisition reviewissue investigationresult tracking

Soft Skills

organizational skillsattention to detailcommunication skillsinterpersonal skillsadaptability