Sport Clips Haircuts

Support Engineer

• Set up, image, and deploy laptops and workstations for in-office and remote employees
• Troubleshoot and resolve hardware and software issues to keep teams productive
• Support internal platforms and applications used across the business
• Train and guide team members so they can get the most out of our tools
• Support retail operations with a focus on POS systems and kiosks
• Quickly resolve store-level tech issues to minimize downtime
• Track and manage IT assets with accuracy and attention to detail
• Maintain strong security practices and protect company data
• Provide friendly, effective support to end-users
• Document all work in our ITSM system (Jira) for visibility and tracking
• Partner with IT and business teams to improve processes
• Help build and maintain a knowledge base to empower users

Technology Support Technician

Operations

• Own and optimize creative workflows and project management systems
• Govern phase-gate processes from intake through delivery
• Manage creative project intake and prioritize work based on business impact
• Lead resource allocation and capacity planning across designers, copywriters, video, and motion teams
• Align timelines and expectations across stakeholders and channel teams
• Coordinate production and oversee day-to-day project execution
• Lead vendor management, including selection, onboarding, contract negotiation, scope control, and performance evaluation for agencies, freelancers, production partners, and print vendors
• Ensure brand standards and quality expectations are consistently met
• Track budgets, manage spend, and forecast costs for owned projects
• Oversee DAM governance and asset library management
• Report on creative performance metrics and operational efficiency

Creative Operations Manager

Graphics Designer

• Responsible for video and motion graphics from concept through execution.
• Partner closely with Brand, Creative, Media, Social, and CRM teams to deliver platform-native content that is strategically grounded, visually distinctive, and built to scale.
• Collaborate on brand campaigns, social-first videos, or performance-driven assets.
• 100% focused on video and motion design; critical role in shaping brand representation across touchpoints.
• Ensure projects are completed timely and to high quality standards.
• Open to feedback and iterative improvement.

Video & Motion Graphics Designer

Director

• Provide support to Team Leaders though effective leadership, communication and coaching.
• Collaborate with Team Leaders to develop and execute business plans, define goals and achieve financial objectives.
• Ensure clear and timely communication of company information related to operations policies and concepts, franchising, real estate, training programs and marketing strategies to Team Leaders through coordination with internal support center departments.
• Monitor the execution of business plans through continued communication such as the coordination of Regional Director led regional calls, meetings with Regional Area Director's and SCI Management, as well as participation in National Meetings, Quarterly market visits and Quarterly Business Reviews.
• Analyzing and evaluating Profit & Loss (P&L) statements and influencing Team Leaders on appropriate actions.
• Ensure trainings are created, scheduled and delivered to Team Leaders in accordance with company standards; continuously monitor the training and development of the Team Leaders.
• Become an expert in the 4-walls operational practices of Sport Clips stores in order to effectively drive performance in franchise markets.
• Support and enforce SCI compliance standards through regular store quality and success checks.
• Partner with Real Estate Team in identifying growth opportunities in the local area.
• Serve as a liaison for Team Leaders and Sport Clips Support Center.