Sport Clips Haircuts

Solutions Engineer

• Serves as a technical builder and implementation partner
• Translates business needs into production-grade solutions
• Works closely with the Sr. Solutions Architect to design, build, and deploy scalable solutions
• Independently delivers net-new applications, integrations, and automation
• Engages directly with business stakeholders across all departments
• Builds solutions that are monitorable, maintainable, and supportable
• Exercises judgment in selecting appropriate technologies

Solutions Architect

Marketing

• Execute multi-channel lifecycle marketing campaigns across email, SMS, push notifications, in-app messaging, and loyalty channels
• Manage campaigns from concept through execution, including segmentation, audience selection, offer setup, testing, deployment, and optimization
• Serve as a power user of Braze and related customer engagement platforms
• Support loyalty, retention, win-back, and promotional campaigns designed to increase customer frequency and lifetime value
• Partner with Creative, Analytics, Operations, and Brand teams to align campaigns with business priorities and seasonal initiatives
• Conduct A/B and multivariate testing to improve campaign performance, customer engagement, and conversion rates
• Monitor campaign results and develop actionable insights and recommendations to improve retention, loyalty, and customer lifetime value
• Leverage customer feedback, survey results, and behavioral data to continuously improve the customer experience
• Maintain campaign calendars, project timelines, and execution processes to ensure flawless delivery
• Collaborate with internal stakeholders and external partners to ensure campaigns are executed accurately, on time, and on brand

Solutions Architect

Lifecycle & Loyalty Marketing Specialist