Spok

Consultant

• Serve as a trusted advisor to help customers, including management and executive stakeholders maximize use of their Spok Product Suite
• Lead customer workflow discussions to understand requirements, define use cases, and recommend solution approaches that drive measurable value
• Partner with Services Leadership, Project Management, and Project Teams to align solution adoption, implementation scope, timelines, and outcomes
• Promote deep adoption of Spok product solutions and support long-term customer success
• Document current-state workflows, business processes, and future-state recommendations
• Provide clinical and business expertise to support application configuration and intended use
• Manage solution-related issues, scope considerations, change control, and knowledge transfer
• Collaborate with Product Strategy to share customer requirements and clinical insights that inform future product development
• Support Sales, Marketing, Support, and other internal teams with solution expertise as needed

Senior Solution Consultant

Medical Director

• Maintain accuracy of the sales pipeline, contacts, and activities in Salesforce and other reporting tools.
• Maintain complete knowledge of each account's current and long-term purchase plans and objectives, keeping management informed of all changes in plans, objectives, and key buying influences.
• Develop and maintain consultative sales relationships with all key buying influences in each account, at the executive and senior management levels, and other levels within the customer's organization.
• Demonstrate the entire company solution, services, and hardware portfolio.
• Attend company tradeshows and conferences regionally and nationally.
• Respond to and lead RFP/RFI’s and price systems and configurations.
• Educate and coach business partners, and assist in their prospecting, qualification, proposals, presentations, and closing opportunities.
• Exceed Annual Booking Targets.
• Responsible for increasing revenue and market share within assigned territory.
• Direct sales activities include prospecting, deal qualification, deal velocity, contract negotiations and closing business within current customer base for Spok.
• Establish a relationship with consultants to help influence opportunities.
• Develop and maintain a relationship with key internal resources to ensure successful collaboration to meet customer needs.
• Develop a selling relationship with the Channel Partners.

Enterprise Sales Director – Healthcare IT

Engineer

• Installs, repairs and provides high-level preventative maintenance of 1-way and 2-way paging transmitters
• Performs testing, system analysis, software upgrades by utilizing local and remote diagnostics
• Calculates, measures and aligns systems to meet OET65 and FCC rules and regulations
• Operates and maintains paging equipment, including satellite systems, with extensive knowledge of software operation and upgrades, network routers, and modems
• Oversees advanced testing and troubleshooting expertise for all company Telco facilities
• Coordinates repairs with Telco vendors and junior technicians
• Operates and maintains UPS systems, ensuring batteries and capacity are sufficient
• Maintains systems integrity and operations ensuring compliance with FAA, FCC state and local codes
• Provides written and oral reports on system operations
• Maintains logs and “as built” documentation of transmitters and paging terminals
• Investigates and diagnoses internal and external customer complaints
• Assists with technical support to customers and junior level technicians including presentations and training
• Provides “On Call” assistance on short notice to address any system emergency

RF Engineer

Financial Planning and Analysis

• Lead revenue, reporting and technical accounting functions
• Own and manage end-to-end month-end and quarter-end revenue accounting close process
• Serve as the primary ASC 606 subject matter expert
• Review and assess customer contracts for appropriate revenue recognition treatment
• Directly manage, mentor, and develop the Senior Manager, Revenue Accounting and the Revenue Accountant
• Drive and participate in ad hoc projects and process improvement initiatives
• Coordinate with external auditors on revenue-related audit procedures
• Oversee the accounting and reporting of cost of sales
• Manage the allowance for credit losses methodology in accordance with ASC 326

Director, Revenue, Technical Accounting & Financial Reporting

Sales

• Reach out to business targets to introduce Spok products
• Maintain sales pipeline and contacts in Salesforce
• Develop consultative sales relationships with key buying influences
• Demonstrate the entire company solution, services, and hardware portfolio
• Attend company tradeshows and conferences
• Respond to and lead RFP/RFI’s
• Educate and coach business partners
• Exceed Annual Booking Targets
• Increase revenue and market share
• Establish relationships with consultants and internal resources

Regional Sales Director – Hunter, Central Region

Solutions Engineer

• Collaborate with Sales Engineers and clients to define the implementation approach, architecture, and scope of work during the pre-sales cycle- ensuring what is proposed is deliverable and tied to measurable client outcomes
• Author the Statement of Work; accountable for its accuracy, completeness and alignment to client business objectives
• Translate client business requirements into a clear solution design that connects product capabilities to defined measurable values
• Protect the business by ensuring solution designs are financially viable, operationally achievable and within established program guidelines before commitments are made to clients
• Own the alignment between client business processes and product capabilities- surfacing gaps early and driving resolution before handoff to PSG
• Ensure functional specifications, workflows and use cases reflect client requirements and are documented to a standard that enables PSG to execute without re-engagement
• Collaborate with Sales Engineers and client stakeholders to define application configuration requirements, integration requirements and TO-BE workflows
• Serve as the subject matter authority on the client's business context for PSG throughout the engagement
• Partner with Project Management to protect scope, schedule, and delivery quality- identifying risks early and driving resolution proactively
• Leverage Salesforce and CPQ (Configure Price Quote) to ensure solution configurations, pricing and scope are accurately reflected and maintained throughout the pre-sales and handoff process
• Protect business margins and delivery feasibility by maintaining rigorous scope discipline and escalating misalignments before they become contractual or operational liabilities
• Collaborate with clients to lead business process design sessions and knowledge transfer activities
• Guide clients through business requirement prioritization with clarity and a defined point of view
• Own scope management: identify scope creep proactively and lead client conversations to resolve it within program constraints.

Solutions Architect

Accounts Payable

• Process vendor invoices, to include coding, routing for approval, posting in accounting system
• Review, reconcile and process third-party vendor orders and bills
• Ensure appropriate documentation for each invoice (i.e. purchase order, valid approvals, etc.)
• Coordinate with external vendors and internal employees to ensure invoices are accurate
• Respond to calls and email inquiries from vendors, employees and management; conduct research and historical reviews to resolve discrepancy
• Support AP month-end closing process, including identifying bills for month-end accounting accruals
• Reconcile vendor statements and resolve overdue notices
• Provide support for the maintenance of vendor information
• Assist in preparation of 1099 reports and forms at year-end, as needed
• Participate/assist with quarterly and annual audits
• Follow established work processes, methods and procedures
• Perform other related tasks and duties as assigned