Spok

Support Engineer

• Taking ownership of reported customer technical issues and seeing problems through to resolution.
• Facilitating customer communication.
• Applying application patches as needed.
• Utilizing remote secure access technologies to diagnose and resolve customer issues.
• Collaborating with team members to troubleshoot and resolve issues.
• Consulting with other vendors to identify the best approaches to resolving complex issues.
• Reviewing customer information, manuals, procedures, and processes to ensure accuracy and quality.
• Creating and maintaining knowledge articles that are used internally and externally for training, best practices, solutions, or environmental processes.
• Providing Root Cause Analysis to customers based on troubleshooting effort and identifying recommendations for long-term solutions.
• Preparing change control documentation for product corrections or configuration changes.
• Using your knowledge of Spok products, infrastructure, related technologies, and critical thinking skills to research and provide guidance to the customer for issue resolution.
• Advising customers on best practices to meet their business needs through application software, hardware, or system functionality of Spok products.
• Meeting service level expectations and ensuring proper documentation of reported issues.
• This position involves on-call responsibilities for critical customer issues and is rotated amongst the team 24/7/365.

Product Support Engineer – Windows OS

Call Center Representative

• Define and drive the overall product strategy and vision , ensuring alignment with company goals and market opportunities for operator contact center, telephony, reporting, compliance, and critical communication workflows in healthcare settings.
• Own the short-term release deliverables and multi-year product roadmap , balancing innovation with scalability and operational needs.
• Translate business objectives into product initiatives with measurable outcomes.
• Lead end-to-end requirements and solution definition process , from discovery and research through solution design, build, early adopters, delivery to full market launch and post-launch surveillance.
• Must drive and own requirements gathering, documentation, feature writing, GTM strategy, pricing, planning, and execution across cross-functional inputs.
• Lead with market and voice-of-customer solution mindset , and participate in customer-facing collaboration as a means to drive NPS but also inform strategic roadmap.
• Work closely with Product leadership , Product Managers and Product Owners to define product requirements, prioritize features, and align product feature, product build/test, and delivery goals.
• Partner with Engineering and Quality teams to ensure technical feasibility and high-quality implementation.
• Partner with Sales, Marketing, Customer Success, Professional Services and Support to bring products to market successfully and drive voice of customer activities.
• Collaborate with C-suite leaders on Release and Roadmap initiatives, including product-related requirements, communication, and expectation setting.
• Drive alignment between product, go-to-market, and customer-facing teams.
• Lead market research, competitive analysis, and customer engagement to identify opportunities, pain points, and validate direction.
• Translate customer insights into actionable requirements for new and existing product initiatives.
• Stay ahead of industry trends, regulatory shifts, and technology advancements to anticipate needs.
• Support the ideation and development of new products , ensuring they meet user needs from day one.

Director, Product Management – Contact Center Solutions

Sales

• Maintain accuracy of the sales pipeline, contacts, and activities in Salesforce and other reporting tools.
• Develop and maintain consultative sales relationships with all key buying influences in each account, at the executive and senior management levels, and other levels within the customer's organization.
• Demonstrate the entire company solution, services, and hardware portfolio.
• Attend company tradeshows and conferences regionally and nationally.
• Respond to and lead RFP/RFI’s and price systems and configurations.
• Educate and coach business partners, and assist in their prospecting, qualification, proposals, presentations, and closing opportunities.
• Exceed Annual Booking Targets.
• Responsible for increasing revenue and market share within assigned territory.
• Direct sales activities include prospecting, deal qualification, deal velocity, contract negotiations and closing business within net new logos for Spok.
• Establish a relationship with consultants to help influence opportunities.
• Develop and maintain a relationship with key internal resources to ensure successful collaboration to meet customer needs.
• Develop a selling relationship with the Channel Partners.

Regional Sales Director – Hunter

Full-stack Engineer

• Design, develop, and maintain efficient, reusable, and reliable C# code
• Implement performance and quality modules
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization
• Collaborate with the team to manage project priorities, deadlines, and deliverables within an Agile framework
• Create scalable and maintainable unit tests, and adopt Test-Driven Development methodologies to ensure software quality

Senior Software Engineer – Networking, Telephony

• Design, develop, and maintain efficient, reusable, and reliable C# code.
• Implement performance and quality modules.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Help maintain code quality, organization, and automatization.
• Collaborate with the team to manage project priorities, deadlines, and deliverables within an Agile framework.
• Create scalable and maintainable unit tests, and adopt Test-Driven Development methodologies to ensure software quality.

Senior Software Engineer, Networking/Telephony

Revenue Operations

• Manage the month-end revenue close process including creating and reviewing journal entries, reconciliations, SOX controls, final close analysis and help prepare to deliver results to senior leadership
• Development and maintenance of revenue recognition policies and procedures, ensuring the identification of, and compliance with, key controls pursuant to the Company's SOX 404 compliance process and procedures
• Ensure proper revenue recognition under ASC 606 and provide revenue recognition guidance to others within the organization including the Accounting, Sales, FP&A, Sales Operations and Legal Teams
• Manage contract reviews to ensure revenue is recognized in accordance with GAAP and lead the preparation of accounting memos supporting revenue positions
• Perform review and analysis of contracts under ASC 606, including Standalone Selling Price analysis
• Serve as the Company’s subject matter expert on revenue accounting and prepare technical documentation
• Oversight of revenue personnel to include on-going guidance, development, and growth
• Research technical accounting matters and document positions, assessments, and conclusions on accounting policies as needed
• Serve as the primary revenue point of contact with the Company's internal and external auditors
• Lead and participate in ad hoc projects as needed

Product Support Engineer – Windows OS

Director, Product Management – Contact Center Solutions

Regional Sales Director – Hunter

Senior Software Engineer – Networking, Telephony

Senior Software Engineer, Networking/Telephony

Senior Revenue Manager (CPA) - Remote (25-34)